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Resort Sales Associate, Disney Central (Tampa, FL) - Full Time

The Walt Disney Company

Florida, United States (On-site)

Resort Sales Associate, Disney Central (Tampa, FL) - Full Time

1 Month ago • 1-3 Years • Business Development

About the job

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conflict-resolution

Job Description

Disney’s Resort Sales Associate creates a magical experience for our Guests before they arrive for their Walt Disney World® Resort vacation and continues that magical experience during their stay! As the Disney Resort Sales Associate you will help Guests plan their vacations. The Disney Resort Sales Associate will use sales techniques and provide guest service. This is an hourly position with an incentive program based on performance, conversation rates, and average handling time metrics. The Disney Resort Sales Associate position is a high-volume inbound contact center located in Tampa, FL.The Disney Resort Sales Associate will attend a paid mandatory training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 6:30 a.m. to 11:30 p.m.The starting pay rate for this position is $18.00 per hour, with an opportunity for the pay rate to be higher based on experience. Disney’s Resort Sales Associate will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.Responsibilities:Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this processProvide Guest Service when problems arise and help find solutions with Guests and Cast MembersEngage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney WorldBuild and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & CastMeet required departmental metric expectations including efficiency goalsCreatively find solutions to Guests’ requests to enhance their vacation experienceMaintain discretion and Guest confidentialityComplete all required Company trainings and compliance courses as assignedFlexible with work schedule, including overtime, weekends and holidays

Must have:

One (1) year of Sales and Service experience in a high volume environment
Written, verbal and interpersonal communications skills
Adaptability to the fluctuating needs of our operations
Computer proficiency within a Microsoft Windows environment
Capacity to handle conflict resolution and make decisions through a sensitive balance of integrity and partner resourcing
Navigate between multiple and concurrent computer applications
Ability to use good judgment and decision making
Passion & knowledge of Disney Products

Good to have:

Three (3) years of Travel Agency or Contact Center experience
Sales and closing skills and the ability to overcome objections
Bilingual

Perks:

Performance incentives ranging from an average of $2.50 to $7.50 per hour

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Job Summary:

Responsibilities:

Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World
Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast
Meet required departmental metric expectations including efficiency goals
Creatively find solutions to Guests’ requests to enhance their vacation experience
Maintain discretion and Guest confidentiality
Complete all required Company trainings and compliance courses as assigned
Flexible with work schedule, including overtime, weekends and holidays

Basic Qualifications:

One (1) year of Sales and Service experience in a high volume environment
Written, verbal and interpersonal communications skills
Adaptability to the fluctuating needs of our operations
Computer proficiency within a Microsoft Windows environment
Capacity to handle conflict resolution and make decisions through a sensitive balance of integrity and partner resourcing
Navigate between multiple and concurrent computer applications
Ability to use good judgment and decision making
Passion & knowledge of Disney Products

Preferred Qualifications:

Three (3) years of Travel Agency or Contact Center experience
Sales and closing skills and the ability to overcome objections
Bilingual

Required Education

High school diploma or equivalent

Additional Information:

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

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About The Company

The Walt Disney Company

1126 Active Jobs

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!