Sales Associate

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet. Then come join us!

In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.

We are currently recruiting for: 

Position: Sales Associate
Location: Bracknell
Job Type: Full Time, Permanent

Our DOTS Sales Associates help to achieve Trek’s Mission by providing incredible hospitality to our customers and changing the world by getting more people on bikes.  From the moment our customers arrive in our parking lot to when they leave on their bicycles or drive away, our Sales Associates are our Guides, taking our customers through everything they need to accomplish their cycling goals, keep their bicycles performing as designed, and ensuring they will have a great experience on their rides.

Performance expectations:

• Develop your sales and hospitality skills through training, role-playing and on-the-job experience.

• Achieve individual monthly and annual sales targets of at least $400,000 per fiscal year for full-time Sales Associates.

• Learn about bikes, components, apparel, and technology.

• Participate in daily huddles and debriefs.

• Use our Guide Sales Process to provide our customers with incredible hospitality.

• Follow through on Quotes and Lead List communications.

• Make decisions regarding the care of—and doing the right thing for—our customers.

• Maintain Trek University Guide Status by completing Trek U modules to further your knowledge of our products, services, and procedures.

• When not actively taking care of customers, you will be helping to:

  • Complete Daily Task List assignments.

  • Maintain all aspects of store merchandising according to the visual merchandising standards, including product placement, price auditing, and product re-stocking.

  • Complete weekly Cycle Counts.

  • Assemble, or pre-assemble, new bicycles.

  • Prep customer bikes for service by our Service or Production Technicians

What you’ll bring to the team:

• A positive, pitch-right-in attitude and motivation to help every customer find what they need.

• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days.

• Great leadership skills and the ability to motivate and develop future leaders.

• Ability to plan effectively and stay a step ahead of your shop’s needs.

• 3+ years of bicycle Service Centre experience

• A commitment to delivering the best possible experience for every customer.

• Proactive approach to staying up to date on industry changes and trends.

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter why your skillset is right for the role!

Benefits here at Trek:

• 25 days annual leave per year, plus bank holidays

• Discounted employee purchase scheme on bikes, parts and accessories

• 24/7 employee assistance program

• 24/7 virtual GP services and counselling services

• Gym membership discounts and discounts on other health and wellbeing brands

• Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more

• Discounted cinema tickets

• Annual paid time off for charity work

• Death in service benefit

If you have any particular requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!