Sales Operations Analyst

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:

Glean is seeking a highly skilled and ambitious candidate to join our Sales Operations team as an Analyst. The Sales Operations team owns revenue growth strategies, planning, and end-to-end processes to lead the go-to-market growth at Glean.  In this role, you will be the foundation and backbone for the team, executing across various revenue growth initiatives, and being the process and data expert.  The function spans globally and requires working extensively with cross-functional partners, ranging from Sales, Systems, Marketing, Analytics, Finance, and others.  You are a highly motivated and inquisitive individual who would thrive in a growing environment, and can help build and scale the organization!

You will:

• Support sales teams with day-to-day deal desk processes and operational requests
• Engage with systems and other cross-functional teams to prioritize business requirements, oversee timelines, test and rollout major business impacting updates
• Drive continuous process improvements and automations that can bring scale to how we operate
• Report and analyze key business performance metrics, to be utilized for ad-hoc requests, quarterly business reviews
• Work on strategic projects, pilots, and cross-functional engagements that evolve our go-to-market plan; provide in-depth data-driven recommendations to operations, finance, and sales leadership 
• Engage in quarterly and annual planning activities as needed - ranging from headcount, compensation, target setting, etc. 
• Be a thought partner to the Sales & Success team and be a subject matter expert within the Sales Operations team

About you: 

• 2-5 years of work experience, preferably in a relevant role, such as Revenue Operations, Business Operations, or Management Consulting
• Strong analytical skills to look at large datasets, visualize and present data in meaningful ways
• Comfort with Excel & Powerpoint (or equivalent tools); Experience with SQL and data visualization tools is a nice-to-have
• Ability to work with CRM (Salesforce) and other field tools for reporting / ops needs
• Willingness to learn and pick up new skills, and ability to receive constructive feedback
• Experience working with cross-functional teams and leadership, especially sales management and executives
• Previous experience and/or subject-matter expertise in sales compensation design, territories, headcount, and quotas is a strong plus
• Strong presentation and communication skills; experience building strong relationships with sales management and cross-functional team members
• Ability to navigate through and communicate complex and sometimes ambiguous situations effectively - verbally, in writing, and presentations
• Ability to thrive in an action-oriented, fast-paced, cross-regional, diverse, and dynamic work environment

Location: 

This role is hybrid (3 days a week in our Bangalore office)