Supervisor, Supply Chain Operations

About Nintendo: Nintendo Co., Ltd., headquartered in Kyoto, Japan, has created franchises that have become household names worldwide, including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Pokémon™, Animal Crossing™, Pikmin™ and Splatoon™, through its integrated hardware and software products. Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks. Nintendo has sold more than 5.8 billion video games and over 850 million hardware units globally. From the launch of the Nintendo Entertainment System™ more than 30 years ago, through today and into the future, Nintendo’s continuing mission is to create unique entertainment that puts smiles on the faces of people all over the world. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.

DESCRIPTION OF DUTIES:

• Forecasts and manages work volume, work schedules, and staffing levels to ensure business needs are met, acts as liaison with other departments.

• Sets goals for performance and deadlines in ways that comply with the company’s/departments plans and vision. Ability to identify strengths and weaknesses within team members and delegate projects and tasks accordingly.

• Ensures incoming and/or outgoing shipments are accurately received, tracked and transferred.

• Investigate and/or resolve freight discrepancies and issues.

• May oversee automated & manual production lines and/or pick/pack assembly lines.

• Manages complex projects and demonstrates situational adaptability with fluctuating deadlines.

• Ensures tasks are being performed by staff according to training, safety and Occupational Safety and Health Administration (OSHA) guidelines.

• Ensures company policies and established guidelines are followed for task completion, including meeting quality, efficiency, and accuracy standards. Facilitates quick and appropriate resolution of any and all challenges, discrepancies or miscommunications

• Drives innovation within the team, and develops methods for gathering metrics and workflow analysis to improve quality and efficiencies.

• Applies understanding of basic business finance including the ability to identify and quantify key drivers, develop, measure and report key metrics; assists manager in fiscal year budget planning.

• Monitors and evaluates performance of team and assess staff for the semi-annual review process.

• Coordinates with Manager and Human Resource representatives to resolve personnel/performance issues for assigned staff (coaching, documentation, etc.).

• Responsible for hiring decisions of hourly personnel and makes recommendations to manager for salary level.

SUMMARY OF REQUIREMENTS:

• Minimum of four years of related experience preferred.

• One (1) year of supervisory experience.

• Strong organizational, coaching and leadership abilities. Self-motivated with a results-driven approach.

• Excellent communication skills, both oral and written. Able to present thoughts and feelings openly and constructively. Effective using nonverbal communication and body language. Can clearly convey, deliver and receive messages.

• Ability to delegate effectively allowing others to grow and work on meaningful and challenging tasks.

• Ability to identify, define, and analyze problems; use a problem-solving process; develop decision-making strategies; generate potential solutions; judge and evaluate results; choose and implement solutions (Plan-Do-Check-Act).

• Ability to work with highly confidential and/or sensitive matters.

• Advanced MS Office proficiency (Word, Excel, and Power Point); IBM iSeries and Oracle EBS Applications knowledge preferred.

• Undergraduate degree in Business, Manufacturing, a related field, or the equivalent combination of education, training and experience.

• Specialized training in automated warehouse packaging and distribution systems or equivalent preferred.

• First Aid and CPR certification preferred.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is onsite in Redmond, WA, and not open to remote status at this time.

This position includes a base salary range of $77,500 - $124,000 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information.