Senior Associate, Risk Operations (Fraud Risk, Mandarin & English Support)

Who We Are: 

What You'll Be Doing:

1. Review thawing or unbinding requests: Strictly review thawing or unbinding requests from various business lines to ensure that each request is compliant and reasonable.
2. Centralize operational authority: Ensure that all thawing operations are conducted through a unified permission management system to prevent unauthorized operations.
3. Ensure correctness of restriction removal: When removing account restrictions, it is necessary to ensure the accuracy of the operation to avoid risks caused by incorrect thawing.
4. Reduce the risk of operational errors: Reduce account security issues caused by operational mistakes by implementing strict operational procedures.
5. Cross-departmental collaboration: Work closely with departments such as risk control and customer service to jointly address account security issues.

What We Look For in You:

1. Relevant professional knowledge is required, such as education or experience in fields like network security and risk management.
2. Possess strong logical thinking and risk assessment abilities to make accurate judgments on complex security issues.
3. Strong communication and coordination skills are required to facilitate effective information exchange and cooperation among multiple departments.
4. Have a deep understanding of operational processes and strictly adhere to operational norms to ensure compliance.
5. Due to the constantly changing technical and risk environment, the ability to rapidly learn new knowledge and skills is necessary.
6. Possess a strong sense of responsibility and patience when dealing with sensitive and complex account security issues, along with good stress tolerance.
7. Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
8. Willingly to work according to given schedule to support 24x7 operations.
9. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits & Perks:

• Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Annual Increment).
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 2,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

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