Senior Business Consultant

The Sr. Business Consultant, Business Strategy and Operations at Visa plays a crucial role in driving the success and growth of the Client Services (CS) organization. This individual will join the newly created Strategic Initiatives and Transformation Office (SITO) in CS, a team established to support the function’s top priorities and shape CS’s multi-year strategy. They will collaborate closely with various teams within CS and from other parts of Visa, to help define and execute and the CS Strategy and manage Business Operations such as target setting, performance reporting, financials and driving business insights. This leader is expected to operate as an integrated partner across Client Services and will interact with senior executives on the CSLT.

Responsibilities:

• Serve as a thought-partner on high-priority strategic issues and projects - initiate / manage strategic CS or SITO initiatives to address requests from Executive Leadership, Corporate Teams (for e.g., Corp Strategy, Transformation Office), CS Leadership Team

• Support in the co-ordination of QBR reviews between the Head of CS and their direct reports (Regional and Global teams) to review business performance.

• Develop frameworks and processes to drive the design and development of OKRs for CS

• Drive CS and non-CS partners to continually enhance quality of insights from data / metrics

• Establish, maintain, and continually enhance governance around OKRs and steer organization to prioritize on the highest value-add activities

• In partnership with Finance, support with development of budget for CS and SITO, providing strategic support on investment prioritization and allocation.

• Monitor financial performance and outlook (headcount, profees and travel), develop plan to course-correct / seek additional investment etc.

• Proactively identify opportunities for process improvement and automation across SITO and CS teams and other CS partners as needed to explore and deliver solutions

• As needed, serve as delegate for Snr Director, Business Strategy & Ops across all areas of responsibility and in all forums / meetings

Personal Characteristics

• Transformational leader who possesses a growth mindset and is eager to take on new challenges

• Agile and comfortable adapting to change, ambiguity, and different environments

• Self-starter with a bias toward action and focus on overcoming barriers and finding solutions

• Proactive in identifying areas and workstreams with value-add engagement opportunity

• Ability to influence peers and senior leaders across the team

• An audience-centric approach to all interactions and deliverables

• Transparent in communication

• Good judgment – ability to operate independently and knowing when / how much to involve leadership

• Decisive with ability to balance big picture and details in decision making

• Very strong attention to detail

• Self-confident with an authentic style that quickly earns trust from partners and leadership

• Exceptional personal accountability and the highest of ethical standards

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Preferred Qualifications:
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience     with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Demonstrated success in business operations, strategy, and planning roles
• Strong financial acumen and analytical skills
• Strong commercial acumen and solid business judgment
• Solid experience translating loose (often nebulous) thoughts into tactical plans
• Proven ability to formulate strategy, and demonstrated critical thinking and ability to operationalize strategy
• Strong teamwork, ability to work effectively across functions, levels and locations
• Excellent written and verbal communication, strong executive presentation skills and presence
• Highly proficient in PowerPoint, Excel, and Word, eager to learn other online tools.
• Passionate about building processes, continuous improvement, and transforming while working with colleagues at a leading global payments company.
• Detail-oriented, organized, adept at multi-tasking and evolving priorities.
• Motivated self-starter working well under tight deadlines

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 127,400.00 to 184,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.