Senior HR Generalist

COMPANY DESCRIPTION:

The video games industry represents the pinnacle of interactive digital content. At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. We aim to become the “go-to” provider of technical services. By working as their external development partner, we enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In doing so, we enable our clients who are operating in complex and fast moving environments to remain lean and agile, and to focus on creating and monetizing the most engaging experiences. We are trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.

POSITION SUMMARY:

The Senior HR Business Generalist supports a broad range of HR functions to drive business strategies, enhance the employee experience, and foster leadership and team success. This role partners with leaders and employees across the organization to support key areas such as employee relations, compensation and benefits, performance management, training and development, employee engagement, health and safety (OSHA and Workers’ Comp), policy implementation, compliance with labor laws, and HR/payroll system transactions. Additionally, the role collaborates with global HR teams on projects, and helps design and implement HR policies, processes, and programs to align with business objectives and create a positive, productive work environment.

This role will be a hybrid position, with office visits as needed.

JOB RESPONSIBILITIES

This is not an exhaustive list of functions; responsibilities may vary dependent on the need of the role and changing business environment.

Strategic Partnership & Advisory

• Serve as a trusted advisor to business leaders on talent strategy, team development, and organizational effectiveness.
• Align HR initiatives with business goals, offering best practices and external insights.
• Support change management and leadership development efforts.

Employee Relations & Engagement

• Promote a positive work environment through proactive employee relations support.
• Guide conflict resolution and conduct investigations as needed.
• Drive employee engagement initiatives and provide coaching to managers and team members.

Performance Management

• Manage the annual performance review process and support goal-setting and feedback discussions.
• Coach leaders on addressing performance concerns and development planning.

Compensation & Benefits

• Assist with compensation planning and benefits administration, including open enrollment and leave management (FMLA, disability, etc.).
• Respond to employee inquiries and partner with Corporate Benefits for issue resolution.

HR Operations & Compliance

• Ensure compliance with federal, state, and local labor laws and internal policies.
• Assist in the development and communication of HR policies and procedures.
• Support OSHA, EEO/AAP compliance and maintain required safety documentation.

HRIS & Reporting

• Maintain HRIS (Workday) data integrity and generate reports for audits and planning.
• Process job and personal changes, and support payroll with attendance and data requests.

Onboarding & Offboarding

• Facilitate new hire orientation and offboarding processes.
• Ensure accurate and timely maintenance of personnel files and HR documentation.

Cross-Functional Collaboration

• Partner with Corporate HR teams (Benefits, Training, Legal, Immigration, Stock Admin) to support employee needs.
• Maintain internal HR resources, policies, and documentation (e.g., Confluence).

Requirements

• Merger & Acquisition HR Integration experience a plus
• Must have experience in policy development and maintenance communication rollout
• Proven track record of positively influencing teams and their leaders.
• Comfortable working in a dynamic, and constantly changing environment.
• Must have exceptional people skills and be able to interact with employees at all levels, as well as vendors and suppliers, in a professional and straightforward manner
• Must be highly collaborative and able to work in a team-based environment.
• Expert Excel, PowerPoint, and HRIS system skills
• Expert knowledge of employment law and HR best practices.
• Requires strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities.
• Able to evaluate situations, identify options and implement effective solutions quickly and efficiently. Must possess a thorough knowledge of administrative and office procedures.
• Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization. Must be an effective listener, able to maintain focus extract necessary information and validate understanding of the information.
• Must have solid business acumen and understanding of a variety of functional areas within the business. Must be able to balance needs of people within the framework of business needs of company.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in Human Resources Management, Business Administration or related
• 5+ years of HR Generalist/or HRBP experience, preferably from a multi-state environment

Benefits

• Medical, Dental, Vision benefits
• Voluntary Long-term / Short-term Disability
• 401K w/ company match
• Work alongside dynamic individuals in the gaming industry
• Work within a company with upward career growth opportunities