Senior Institutional Account Manager
Job Summary
Job Description
The Senior Account Manager will work closely with institutional clients, drive revenue through innovative solutions, and collaborate cross-functionally to deliver seamless client experiences. Responsibilities include leading and managing a regional team, being the primary point of contact for institutional clients, building long-term relationships, collaborating with internal teams, leveraging knowledge of crypto markets, identifying upselling opportunities, and analyzing client feedback. The role requires a strong understanding of crypto markets and OTC processes.
Must have:
- Strong understanding of crypto markets, client workflows, and OTC processes.
- Proven ability to engage and support institutional clients effectively.
- Deep knowledge of OKX products and their differentiators in the market.
- Demonstrated leadership skills to inspire and guide teams.
- Strong verbal and written communication skills.
- Willingness to work flexible shifts, including weekends.
Perks:
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
5 skills required
Job Details
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
We are seeking a Senior Account Manager with strong expertise in crypto markets and a solid understanding of OTC workflows and client engagement. You’ll work closely with institutional clients, drive revenue through innovative solutions, and collaborate cross-functionally to deliver seamless client experiences.
What You’ll Be Doing
- Lead and manage a regional team of experienced professionals, fostering collaboration and maintaining high-performance standards.
- Prioritize and structure high-level deliverables, breaking them down into actionable tasks and ensuring accountability.
- Serve as the primary point of contact for institutional clients, providing exceptional support by understanding client goals, challenges, and industry nuances.
- Build long-term relationships and establish trust with clients through proactive engagement and solution-oriented approaches.
- Collaborate with internal teams to address client inquiries, resolve pain points, and ensure seamless support.
- Leverage knowledge of crypto markets, OTC processes, and client workflows to identify opportunities for product adoption and client growth.
- Identify upselling and cross-selling opportunities to expand product usage and align solutions with client requirements.
- Analyze client feedback and market dynamics to propose innovative solutions that contribute to revenue growth and account expansion.
What We Look For In Yo
- Strong understanding of crypto markets, client workflows, and OTC processes.
- Proven ability to engage and support institutional clients effectively.
- Deep knowledge of OKX products and their differentiators in the market.
- Critical thinking and solution-oriented mindset to proactively address client challenges.
- Ability to anticipate client needs and work with internal teams to propose tailored solutions.
- Demonstrated leadership skills with the ability to inspire and guide teams to achieve OKRs.
- Resilient and capable of maintaining composure in dynamic and ambiguous environments.
- Strong verbal and written communication skills with the ability to adapt across communication channels.
- Willingness to work flexible shifts, including weekends as needed, but not exceeding 5 days per week.
- Proficiency in English required; additional languages are a plus.
Perks & Benefits
-
Competitive total compensation package
-
L&D programs and Education subsidy for employees' growth and development
-
Various team building programs and company events
-
More that we love to tell you along the process!
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About The Company
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.
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