Senior Product Designer, Slack Growth (with UX writing focus)

About Salesforce

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Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are hiring a Senior Product Designer to help craft the future of Slack. This role is on our Growth Design team, which focuses on helping more people discover, adopt, and get value from Slack. We design thoughtful, high-quality experiences that guide users through their journey, from trying Slack for the first time to growing their team and upgrading. Our team balances rapid experimentation with a deep commitment to craft, always keeping our customers' needs at the center.

We’re looking for a strong, experienced designer who also has experience with content design. We’re looking for someone who can deliver on the whole experience, from the words to the interactions and visual design because we feel the words and underlying language system are critical to success in this role. You'll focus on solving user experience problems through content strategy, information structure, and language. We're looking for someone who excels at making the complicated simple, creating clarity, and crafting clear, human-sounding product copy that drives trials, upgrades, and feature adoption.

If you're passionate about shaping the end-to-end product experience and have strong content and product design skills, please apply!

At Slack, we have a positive, diverse, and encouraging culture — we look for people who are curious, inventive, and work to be a little better every single day!

What you’ll be doing

• Drive the design vision and execution for a key area of the Slack product
• Collaborate with PMs, engineers, data scientists, and other designers to build customer-centric experiences
• Work cross-functionally with Product and Engineering partners to represent the design team, facilitate design discussions, and give feedback in planning and product channels
• Work across the entire product design process: strategy, user journeys, flows, wireframes, prototypes, visuals, and handoff
• Solicit feedback from your peers, including other product designers and teammates in your product team.
• Partner with engineering to ensure that our implementation and user experience are of high-quality
• Raise the bar for craft by contributing to and evolving our design system
• Work in close collaboration with Design Leadership to inform and improve our design processes
• Contribute to content strategy, content design, and product copy for a Slack Growth.
• Develop content strategy frameworks, messaging guidelines, and component-level language guidelines.
• Utilize content-first design methods to drive divergent and convergent thinking.
• Create narratives that demonstrate the intent and desired outcome of new, strategic projects.
• Proactively demonstrate the impact of your work, using data to guide and advocate for your decisions.
• Contribute to building our positive, collaborative, and healthy team culture.

What you should have

• 5+ years of experience as a product designer with a strong track record of shipping high-impact work
• A growth mindset and ability to thrive and adapt to a fast-paced environment — we are heavily focused on experimentation!
• A strong UX portfolio showcasing your work in product design, UX writing and content strategy, with demonstrated experience in writing successful UX copy that had a measurable impact.
• Proficiency in Figma and experience working with design system components to create prototypes and high-fidelity user experience solutions.
• Experience advocating for content and design, and a proven ability to drive projects forward, even when facing obstacles.
• A strong understanding of the Slack voice and the ability to extend and adapt it based on context.
• Able to think holistically to deliver exceptional craft and problem-solving across platforms: web, desktop and mobile
• A clear grasp of interaction design, usability, systems thinking, and accessibility best practices
• An understanding of dependencies between design, front-end and backend technologies and experience using a design system
• Solid understanding of building usable, accessible, and modular designs that can scale to millions of users.
• Comfort working autonomously, navigating ambiguity, and influencing cross-functional partners
• Experience working with Product Managers to develop the strategy and rationale for features
• Experience with prototyping as a means to explore and convey design solutions
• Excellent written and verbal communication skills (especially if you love to use emoji 😎)