The Technical Support Engineer (TSE) position involves providing professional-level technical support. Responsibilities include ensuring prompt attendance, managing time and tasks, serving as an extension of the sales team, maintaining a professional image, understanding product support tools, resolving customer issues, reporting field issues, testing fixes, staying updated on new products, providing remote support, and offering on-site assistance. The TSE will resolve tickets, drive high-profile issues, assist in training, improve processes, generate documentation, and produce technical writings. This role requires a customer-first mindset and a proactive approach to problem-solving and learning.