Sr. Director, Experience Design

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

PayPal is ready to revolutionize the industry once again. We are committed to creating exceptional experiences for our customers and are looking for a visionary design strategy leader to join our team. This leader will drive experiences for businesses of all sizes, both locally and globally.

As a Senior Director of Experience Design, Design Strategy, you will work across various merchant segments to architect world-class experiences that transform businesses. You’ll collaborate closely with product and engineering partners to define and execute a next-generation roadmap that meets today’s needs while anticipating tomorrow’s challenges. You will guide your team and collaborate with other leaders and cross-functional team members to build and deliver the best possible experiences across all aspects of commerce, from discovery to post-purchase.

Job Description:

This role requires a visionary leader with a strong commitment to user-centered design and a passion for emerging technology and innovative thinking. The ideal candidate should be comfortable with ambiguity and possess a strategic perspective that goes beyond point solutions, keeping an eye on end-to-end experiences. You will work with your immediate team and peers, influencing key stakeholders.

You will lead initiatives to explore both new ideas and incremental improvements to continuously evolving products. Encouraging experimentation and out-of-the-box thinking will be crucial for solving complex design challenges. Staying informed about industry trends and emerging technologies will help drive forward-thinking UX strategies.

A passion for problem-solving through design will ensure flawless execution. You’ll leverage a deep understanding of design patterns to build trust and security within our financial products. Leading a team that is enthusiastic about designing intuitive cross-platform experiences, you will utilize prototyping techniques, empathy, and research with a test-and-learn mindset. Additionally, you will play a key role in finding, developing, and retaining the next generation of talent.

You will report to the VP of Experience Design, Merchant, and be a member of our Experience Design leadership team, where we leverage our design and research skills to inspire and influence across the company. We believe that diverse perspectives and backgrounds within our team lead to innovation and inclusivity in our product design. We advocate for meaningful and engaging experiences for our diverse global customers, supporting each other, learning from challenges, and having fun along the way.

Job Responsibilities

• Lead global teams of designers, cultivate best practices in process and methodology and deliver against business and customer needs 

• Lead strategic design projects from creation to execution and be responsible tying back to customer value delivery and outcomes

• Partner with leadership, stakeholders, cross-functional teams to create AI-driven features and core AI capabilities

• Create seamlessly designed merchant and partner products and services.

• Communicate design strategies to technical and non-technical stakeholders.

• Test and validate

• Hold team accountable to leverage and extend the use of design system, style guides, patterns and assets in the creation of UX deliverables 

• Contribute to the wider UX & UX manager community, mentoring others, leveraging your strengths to help others grow 

Requirements

• 15+ years’ experience and 4-5 years managing managers 

• Strong understanding of Business Drivers which impact TPV and Conversion

• Exceptional leadership abilities with a passion for fostering a positive team environment.

• Bachelor’s and/or master’s degree in the study of user experience, design, research or related fields. MBA or similar preferred 

• Proven experience in leading, growing and inspiring highly talented and productive UX teams 

• Complete UX skillset, to deliver excellence across products and platforms, mobile apps, financial services expertise an advantage 

• Experience leading delivery, through feedback, design critique, presentation to program sponsors, planning and coordinating with partners where needed  

• Familiarity and experience with standard design and prototyping tools, such as Figma, Miro, Sketch, and Invision 

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$144800 to $319000

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.