Senior Product Manager - Live Operations

[ WHO WE ARE ]

Based out of South Korea, KRAFTON, Inc. is committed to discovering and globally publishing games that deliver a uniquely fun experience with global production studios known for distinctive creatives.Founded in 2007, KRAFTON consists of PUBG STUDIOS, Bluehole Studio, RisingWings, Striking Distance Studios, Dreamotion, Unknown Worlds, 5minlab, Neon Giant, KRAFTON Montréal Studio and ReLU Games, each trying to innovate the enjoyment of games through continuously embracing challenges and new technologies, expanding our platforms and services to win the hearts of more fans.

KRAFTON India has established itself as a trailblazer in the gaming industry, driven by its unwavering commitment to delivering distinctive and enjoyable gaming experiences. At the heart of KRAFTON India's success lies a deep understanding of the Indian gaming community.

The company takes immense pride in its premier entertainment properties that include highly popular titles like BATTLEGROUNDS MOBILE INDIA (BGMI), Road To Valor: Empires, Defense Derby, New State Mobile. These games have not only captured the hearts of Indian players but have also played a pivotal role in fostering a thriving e-sports ecosystem in the country.

 With a focus on India, KRAFTON is dedicated to nurturing the gaming and start-up ecosystem. In line with this commitment, KRAFTON initiated the KRAFTON India Gaming Incubator (KIGI) in October 2023. KIGI aims to support 6-10 teams annually with program durations ranging from six months to one year. Additionally, KRAFTON India has invested over $150 million in the Indian market in the past two years and has committed an additional $150 million to the Indian start-up ecosystem over the next three years.

Role: Sr Product Manager - Live Operations

Sr Product Manager - Live Operations will play a pivotal role in managing and optimizing the live operations of a new games portfolio. The role involves leading live services for our 3rd party games once developers have been onboarded. This position is ideal for a seasoned professional with a deep understanding of app store dynamics and live game operations. 

Responsibilities

1. Leading live service for a new games portfolio:
   • Take ownership of live services for a new games portfolio and addressing challenges post-developer onboarding.
   • Manage live operations for daily activities to drive engagement and revenues
   • Collaborate with Marketing and Game Acquisition teams for a coordinated approach on live services
2. First Principals Thinking
   • Clarity on how to use a User Network across multiple games
   • Help developers grow their games by leveraging app store partnerships, sales strategies, and other revenue channels.
   • Collaborate with development team to suggest and implement new features aimed at enhancing monetization, operations or any other significant aspects.
3. Feedback Collection and Analysis:
   • Gather feedback from developers and customers, ensuring that insights are effectively communicated to the development team for continuous improvement.
4. Community and Developer Engagement:
   • Partner with the marketing team to plan and execute community events focused on developer education and engagement.
   • Help developers with day to day issues
   • Help prepare and maintain comprehensive developer documentation and educational materials

Requirements

• Minimum of 7 years of work experience, preferably on a game team or a game platform
• Proven track record in live operations, user engagement and feature monetization
• Strong analytical skills and ability to derive actionable insights from feedback
• Excellent communication and collaboration skills
• Passion for gaming and a deep understanding of game development and operations

Preference

• Familiarity with modern tools and processes for game app management
• Experience with developer community engagement
• Deep experience on analytical tools