System Administrator

2 Months ago • 4 Years + • System Admin • $86,500 PA - $173,000 PA

Job Summary

Job Description

This System Administrator role involves managing and leading daily activities to meet contractual commitments, as well as the relationship with the local service partner and the customer. Responsibilities include ensuring customer satisfaction, procuring and coordinating internal resources, ensuring compliance with response/restoration time commitments, remotely diagnosing system failures, managing emergency service efforts, maintaining accurate records, monitoring system availability metrics, communicating user issues, coordinating continuous improvement efforts, and preparing briefings. The candidate will also work on formulating future communications requirements and reviewing design recommendations for upgrades.
Must have:
  • Reside near Philadelphia, PA and work onsite.
  • Strong written and oral English communication skills.
  • Strong soft skills and problem-solving skills.
  • Working knowledge of Analog and Digital Telephony.
  • Microsoft MCSE or equivalent experience.
  • Cisco CCNA certifications or related experience.
  • In-depth Windows Server, Windows 7, and Windows 10 troubleshooting experience.
  • Experience with Windows Domain architecture/ integration / Active Directory.
  • Experience in providing Linux/UNIX technical support.
  • Experience with troubleshooting server/desktop hardware issues.
  • Experience with Servers (Dell and HP).
  • Experience troubleshooting LAN/WAN.
  • Experience with VOIP applications.
  • Experience troubleshooting 3rd party application integration.
Perks:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

Job Details

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.


Department Overview

The Video and Software Services (VSS) Field Support organization is the team that supports our public safety agencies throughout the world. We are committed to providing services for our customers who use MSI products; allowing them to focus on their mission and enable them to respond faster. Our field teams are focused on providing services and administration of various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.


Job Description

  • Candidate Must Reside within a commutable distance of Philadelphia, PA and willing to work onsite at customer location in Philadelphia, PA.

  • This role will be responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities. In addition, this person will be responsible for looking for and growing MSI’s role in providing additional services for this customer. The System Manager/Technical Consultant’s responsibilities include but are not limited to:

  • Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer

  • Manage and lead our relationship with the local service partner

  • Manage and lead our relationship with the customer

  • Ensure that customer satisfaction goals are meet both internally and with the customer

  • Procure and coordinate any internally resources that maybe needed

  • Insures compliance with response/restoration time commitment

  • Remotely diagnose system failure and facilitate call management as applicable

  • Manage Emergency Service efforts and escalation procedures

  • Maintain accurate records and service history statistics

  • Review service information and quality reports generated by system service database

  • Monitor and report system availability metrics to the customer on a monthly basis

  • Communicate user issues as they occur

  • Coordinate on-going continuous improvement efforts for system

  • Coordinate efforts to develop new metrics for measurements

  • Monitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/MSS or FSO

  • Prepare briefings for Customers, Service Partner or Motorola Management as required

  • Work with Customer and Motorola Sales AE to formulate future communications requirements

  • Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility

  • Work with Motorola AE to identify new sales opportunities

  • Strong written and oral communication skills. (Fluent in English, oral and written)

  • Strong soft skills, interpersonal communication, and problem-solving skills.

  • Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management.

  • Working knowledge of Analog and Digital Telephony

  • Microsoft MCSE or equivalent experience

  • Cisco CCNA certifications or related experience

  • In depth installation, configuration, and troubleshooting experience for Windows Server 2008, 2012, Windows 7, Windows 10 Operating Systems

  • Experience with Windows Domain architecture/ integration / Active Directory

  • Experience in providing Linux/UNIX technical support to customers

  • Experience with troubleshooting various server/desktop hardware related issues

  • Experience with Servers (Dell and HP)

  • Experience troubleshooting LAN/WAN

  • Experience with VOIP applications

  • Experience troubleshooting 3rd party application integration

#LI-JM2

#LI-ONSITE

Target Base Salary Range

$86,500.00 - $173,000.00

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.


Basic Requirements

  • Associates degree in Computer Science (or related degree ) OR at least 4+ years of work experience in resolving customer technical issues

  • This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.


Travel Requirements

None


Relocation Provided

None


Position Type

Experienced


Referral Payment Plan

No

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

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About The Company

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

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