Technical Onboarding Specialist

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week).

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we build.

In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more.

What You Will Do

As a " Technical Onboarding Specialist", you will be responsible for onboarding new and existing customers onto the Nasdaq Trade Surveillance Software as a Service (SaaS). In this role, you will handle the customers and internal partners and perform hands-on technical integration & data testing to onboard customers.

Client Engagement:

• Optimally conduct regular meetings with customers from post-sales to launch.
• Establish good relationships with key stakeholders to ensure customer satisfaction and retention.
• Prepare and deliver tailored project plans to the customers.
• Comprehend and explain the Nasdaq Data Specifications to the customer.
• Understanding client requirements and drafting change requests to best suit their needs.

Implementation:

• Assist customers in data mapping and exchange specific queries.
• Perform data quality tests on customer data and work closely with the customer to resolve issues.
• Set up the application configurations as per the customer requirements and data quality.
• Preparation of customer sign-off document and launch activities at the end of the UAT testing.
• Implement changes as per the change request document and perform vital testing to ensure the changes are working as encouraged.

Team coordination:

• Work closely with functional analyst, sales, support & development teams to ensure smooth onboarding for all the new clients.
• Work closely with customer and functional analysts on requirement gathering, analysis and drafting of change request documents.

Planning and Reporting:

• Provide weekly project status reports to internal and external stakeholders.

What We Expect

• In-depth expertise in Capital markets, UNIX & Customer Management.
• Proven track record in the Capital Markets domain with exposure to multiple products like Equities, Future, Options, etc.
• At least 3 years of experience working on Unix / Linux commands from basic to advanced.
• Understanding of OTC markets like Forex, Interest Rates Swaps, Fixed Income etc.
• Understanding of trading protocols like FIX, etc.
• Prior experience working on version control tools like GIT.
• Understanding of regular expressions.
• Ability to communicate clearly and expertly at all levels.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Outstanding customer management & negotiation skills.
• Amenable to work in night shift (9am - 5pm Eastern Time) throughout the work week and at least twice per week in the Nasdaq office at Bonifacio Global City, Taguig.

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified!

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.