Traveling Regional Field Service Technician

Regional Field Service Technician I

Status: Non-Exempt (hourly)                                                            

Department: Field Service

Position Summary

The Regional Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells throughout their assigned region. This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells throughout their assigned region. This position presents a great amount of exposure to customer personnel and electric lift truck operators and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills. 

Core Duties and Responsibilities

• Maintenance and service of fuel cells at a variety of customer sites throughout their assigned region.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a variety of customer sites throughout their assigned region.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required. 
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to service specialists regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Always Represent Plug Power in a professional manner and in all interactions
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting
• Formal training and education may be also considered in lieu of direct experience
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Must be able to lift 50 pounds on a regular basis unassisted
• Knowledge of lift truck operation and applications is highly preferred
• General mechanical aptitude is required
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Excellent verbal and written communication skills
• Creativity in solving technical problems
• Ability to work independently
• Uncompromising dedication to quality
• Exceptional time management skills with the ability to handle multiple tasks
• Punctual and reliable
• Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power
• Ability to travel 100% of the time

Step 1 Requirements

Technical Requirements

Non-Technical Requirements

All necessary onboarding/customer site training is

complete (outlined on LMS training site)

Shows a willingness to grow and learn; is accepting of

training and coaching

Create work orders, order parts, properly close-out

work orders (OJT)

Employee consistently demonstrates punctuality and

reliability

Effectively utilizes email, text alerts, expense system,

service portal, and other required systems (OJT)

Consistently displays a positive and cooperative

attitude

Understands and can demonstrate use of multimeter

(OJT)

Team player who treats others with courtesy and

respect at all times

Sends accurate daily BOD and EOD reports (OJT)

Strong communication skills including verbal and

written abilities

Appropriately escalates to tech support and

management when needed (OJT)

Customer service skills, representing PLUG in a

professional manner at all times

Understands and can demonstrate how to clear

alarms for H2 pad and dispenser (OJT)

Honesty and integrity in all facets of work

Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)

Role models safe work habits and consistently adheres to all safety standards in performance of job

duties

Perform H2 pad and dispenser inspections (OJT)

Demonstrates adherence to all Field Service

processes and procedures

Step 2 Requirements

Technical Requirements

Non-Technical Requirements

How to check floating and isolated grounds (OJT)

Excellent task-oriented follow-through

Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)

Uses time productively and finds opportunities to make helpful contributions; even during low volume

repair periods

Ability to replace a stack on various GenDrive models

(OJT)

Practices and exhibits 5S standards

Understands and can demonstrate how to receive / ship batteries and parts (OJT)

Communicates effectively to RSR and RSM level,

ensuring management chain is kept informed of site level matters as needed

LOTO Hands On (OJT)

Willing and able to respond to off-shift needs

Ability to remove and replace fueling nozzle (OJT)

Understands and can demonstrate how to hook up

and use HPTT (OJT)

Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems

(OJT)

Capable to reset H2 gas compressor (OJT)

Demonstrated ability to lock cascade valves (OJT)