VIP Account Manager

1 Month ago • All levels • Account Management

Job Summary

Job Description

As a VIP Account Manager at SuperPlay, you will build and maintain strong relationships with high-value players. Responsibilities include increasing player lifetime value through proactive communication, creating monetization activities, monitoring player activity, collaborating with studio stakeholders, and developing innovative retention strategies. The ideal candidate is data-driven, possesses strong communication skills, and has a positive attitude and customer focus. Experience in customer support or a similar B2C role is a plus.
Must have:
  • Build and maintain VIP player relationships
  • Increase player lifetime value
  • Create VIP monetization activities
  • Monitor player activity
  • Fluent English (verbal and written)
  • Data-driven thinking
  • Strong communication skills
Good to have:
  • Customer support experience
  • Passion for games
  • Experience with Photoshop
  • Relevant BA degree

Job Details

Who are we?

Come and join a rapidly expanding mobile games company!

SuperPlay is a leading gaming company dedicated to creating unforgettable mobile gaming experiences. Founded in 2019 by industry experts from Playtika and Rovio, the company strives to develop innovative and exciting casual games that captivate millions of players worldwide and remain enjoyable for years to come.

Dice Dreams, our flagship game, has become a global sensation and a top-100-grossing hit, while Domino Dreams, our next big success, is also making a significant impact in the industry.

Our Newest Game – A Magical Collaboration with Disney!

Launching in 2025, our third game will bring beloved Disney stories and characters to life in an unforgettable gaming experience.

Our team, headquartered in Tel Aviv, is made up of talented, passionate, and ambitious professionals. And the future is even more exciting! Want to be part of our journey? Check out the job description below.

What will you do at SuperPlay?

  • Build and maintain close relationships with our VIP players.
  • Increase player's lifetime value by proactive outbound communication.
  • Create monetization activities for the VIP players.
  • Keep track of and monitor the player's activity.
  • Working closely with different stakeholders in the studio.
  • Thinking outside the box and creating new retention strategies.

Who are you?

  • Data-driven thinker
  • Fluent English: both verbal and written – A must
  • Goals driven 
  • Strong communication skills 
  • Positive attitude 
  • Customer focus

You get bonus points for:

Bonus Round!

Get ⚡bonus points ⚡ for each of the following:

  • An experience with customer support or a similar role in B2C companies 
  • Passion for games ⚡⚡⚡
  • Practical experience with Photoshop 
  • BA in a relevant field

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