VKYC team lead
Job Summary
Job Description
Lead and manage a high-performing VKYC team of 10-15 agents, ensuring adherence to quality and compliance standards. You'll need 3-5 years of customer service experience, 1+ year of team management in a command center environment, excellent communication skills, and a customer service orientation with attention to detail.
Must have:
- Customer Service
- Team Management
- Communication Skills
- Compliance Standards
Good to have:
- Vernacular Language
- KYC Due Diligence
- Policy Championing
- Performance Management
Perks:
- High-Performing Team
- Collaborative Environment
1 skill required
Job Details
what is CRED?
CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior. CRED was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exception. to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.
here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better.
CRED is the largest digital lender in the country today. we are rewriting the script on digital lending. you will apply your strategic and analytical skills to building the next generation of lending products in the country. you'll team up with world-class professionals to develop and test strategies that ultimately impact the bottom line and you will do it all in a collaborative environment that values your insight, encourages ownership, insists on compounding and rewards the audacious.
here’s what will be in store for you at CRED once you join as a part of the vKYC team.
what will you do:
- lead, manage and motivate a high performing vKYC team of 10-15 agents with a focus on high standards, quality, customer service, controls, execution and delivery
- audit random vKYC call samples to ensure adherence from a quality and compliance standpoint
- build and maintain close relationships with key stakeholders in order to champion policy and procedural changes as needed
- invest in recruitment, training, coaching and motivating your team, promoting, supporting and managing under performance
- providing high value technical support to the vKYC team and ensuring KYC due diligence has been completed in accordance with the regulatory guidelines
you should apply if you:
- are a graduate with 3-5 years of work experience in a customer service environment
- prior experience of 1+ year of handling a team in a command centre environment
- excellent verbal communication (in English and Hindi) and interpersonal skills. proficiency in any vernacular language is a plus.
- customer service orientation with attention to detail and accuracy
- ready to work in rotational shifts in 24 x 7 environments
Similar Jobs
Unity
Berlin, Berlin, Germany (On-Site)
• 3 Months ago
xplor
Broken Arrow, Oklahoma, United States (On-Site)
• 3 Months ago
PlayStation Global
Los Angeles, California, United States (On-Site)
• 5 Months ago
WebFX
Harrisburg, Pennsylvania, United States (On-Site)
• 4 Months ago
Get notifed when new similar jobs are uploaded
Similar Skill Jobs
Hyderabad, Telangana, India (Hybrid)
• 4 Months ago
Trendyol
Maslak, İstanbul, Türkiye (Hybrid)
• 4 Months ago
Worldpay
Bengaluru, Karnataka, India (On-Site)
• 3 Months ago
SSC Technologies
Navi Mumbai, Maharashtra, India (On-Site)
• 4 Months ago
Get notifed when new similar jobs are uploaded
Jobs in Bengaluru, Karnataka, India
PwC
Bengaluru, Karnataka, India (On-Site)
• 4 Months ago
PwC
Bengaluru, Karnataka, India (On-Site)
• 4 Months ago
Warner Bros. Games
Hyderabad, Telangana, India (Hybrid)
• 3 Months ago
Corsearch
Maharashtra, India (Hybrid)
• 5 Months ago
Get notifed when new similar jobs are uploaded
Public Relations Jobs
WebFX
Harrisburg, Pennsylvania, United States (On-Site)
• 4 Months ago
PlayStation Global
Aliso Viejo, California, United States (On-Site)
• 5 Months ago
Behaviour Interactive
Montreal, Quebec, Canada (Hybrid)
• 4 Months ago
WebFX
Harrisburg, Pennsylvania, United States (On-Site)
• 4 Months ago
Sony Interactive Entertainment
Tokyo, Japan (On-Site)
• 4 Months ago
Cision
Indonesia (Remote)
• 4 Months ago
WebFX
Harrisburg, Pennsylvania, United States (On-Site)
• 4 Months ago
PlayStation Global
Aliso Viejo, California, United States (On-Site)
• 5 Months ago
Get notifed when new similar jobs are uploaded
About The Company
Cred is a decentralized global lending platform that facilitates open access to credit anywhere and anytime. Founded by former PayPal financial technology veterans, Cred’s mission is to harness the power of blockchain to allow everyone to benefit from low-cost credit products. Cred brings together a diverse team of entrepreneurial leaders, machine learning, and blockchain technology.
Get notified when new jobs are added by Cred
