Account Executive
Job Summary
Job Description
Ninja Van is a tech-enabled logistics company aiming to provide hassle-free delivery services across Southeast Asia. Launched in 2014, it has grown into the region's largest last-mile logistics provider, serving over 35,000 merchants across six countries. The company leverages cutting-edge software, algorithm-based optimization, dynamic routing, and data-driven approaches to deliver exceptional services. The Restock Operations Unit specifically caters to Ninja Restock, a B2B service for seamless distribution of supplies to business locations. The Account Executive role focuses on client motivation and customer orientation, building strong relationships, fulfilling and exceeding client needs, and resolving shipper concerns. This involves understanding complaints, identifying root causes, proposing solutions, facilitating corrections, and ensuring resolution. Key attributes include a deep understanding of logistics, excellent communication skills, and a commitment to client value.
Must have:
- Serve as secondary client contact
- Conduct check-ins with Account Managers
- Act as liaison between clients and internal teams
- Investigate client complaints
- Maintain accurate client records in CRM
- Collaborate with operational/commercial teams
- Ensure processes are followed and improved
- Effective communication lines
- Timely onboarding process
- Monitor operations performance
- Conduct business reviews with clients
- Timely delivery of committed output
- Understand department performance trends
- Provide necessary client information/reports
- Verify billing accuracy
- Monitor payment posting
2 skills required
Job Details
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
About the unit
Restock Operations Unit caters to the new service of the Company, Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.
As an Account Executive, your core focus revolves around motivation and customer orientation. Your primary duty involves fostering enduring relationships with our current clients, ensuring not only that their needs are fulfilled but also surpassed. Additionally, you'll be responsible for addressing and resolving any concerns raised by shippers. This entails elucidating their complaints, pinpointing the root cause of issues, presenting optimal solutions, facilitating prompt corrections or adjustments, and diligently following up to guarantee resolution. Essential attributes for success in this role include a profound comprehension of logistics operations, exceptional communication prowess, and an unwavering commitment to delivering exceptional value to our clients.
Job Responsibilities:
- Serve as the secondary point of contact for assigned clients, when needed to support the needs of their Partner Account Managers.
- Conduct regular check-ins with Restock Account Managers to understand their evolving needs, preferences, and challenges to provide support with Restock clients.
- Issue Resolution and Escalation:
- Act as a liaison between clients and internal teams to address and resolve any issues or discrepancies.
- Investigate client complaints or concerns, identifying root causes and implementing corrective actions to prevent recurrence.
- Maintain accurate records of client interactions, transactions, and service agreements using CRM software.
- Collaborate with other operational and commercial teams to provide request of
- Restock Clients
- Ensures that processes are followed - but also look into improving these processes --
- not just for Restock but for Ninja Van as a whole.
- Effective communication lines between sales, operations and shipper teams
- Timely onboarding process
- Monitor Restock Operations Performance and conduct business reviews with clients to keep business engagement
- Timely delivery of committed output in partnership with AM
- Understand trends and drivers of department performance on a daily, weekly or monthly view.
- Provide necessary information or reports for clients
- Verifying accuracy of billing
- Monitoring of payment posting
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