Coordinator, Product System Support (Stakeholder and Custom Groups)

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Coordinator, Product System Support (Stakeholder and Custom Groups) is primarily responsible for supporting the On Location Olympic and Paralympic proprietary inventory management systems and 3rd party tools and acting as the first line of defense regarding any systems issues and requests. The Coordinator works closely with Stakeholder and Custom Group teams and other internal functional areas at the guidance of their manager to create a positive and efficient environment focused on developing and maintaining processes, products and sales in our systems and operations. The Coordinator will be focused on the needs related to product sales, inventory management, custom commerce solutions, event operations, guest services, and more.

• Maintain continuous knowledge of internal workflow processes and technologies, specifically proprietary inventory management system(s).

• Liaise and collaborate with stakeholder/custom group teams and other internal functional areas to build and maintain inventory, products, and bookings in systems.

• Extensive use of inventory management and point-of-sales system(s) to build and manage product offerings, inventory, and extract data for operations.

• Process and manage stakeholder/custom group bookings in system(s) including but not limited to building products, booking sales, process changes, and more.

• Act as the first line of defense and provide resolution of issues raised by the stakeholder/custom groups and other teams related to processes, inefficiencies, technologies, and systems.

• Apply critical thinking skills to analyze and independently resolve internal and external issues regarding proprietary inventory management system(s).   

• Assist in creating and maintaining new processes that identify opportunities to streamline procedures that directly impact productivity.

• Support in testing system enhancements; clearly communicate and identify further developments needed that further support the stakeholder/custom group teams and others.   

• Identify, understand, and remove systematic roadblocks for teams.

• Execute all other duties assigned by the team or leadership.

You Have These

• Bachelor’s degree in project management, Technology, Business Operations or a related field, or equivalent experience preferred. 

• Experience with multiple technologies and proprietary system development related to point-of-sale solutions, inventory management, and data analytics.

We’d Love If You Also Have These: 

• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.

• Excellent time-management, organizational skills.

• Excellent situational analysis and decision-making skills.  

• Experience in project management and/or business operations 

• Experience working with multiple technology and software platforms, including but not limited to Salesforce, Jira, Airtable, Confluence, Asana, Smartsheet, and other digital collaboration systems. 

Travel: Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required. Expected travel <5%.

How we work: 

Endeavor is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week/in a remote capacity. We see immeasurable value internally and throughout the core of the businesses we support.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.