Customer Service Agent
Job Summary
Job Description
Dun & Bradstreet is seeking a dedicated and customer-focused Customer Service Agent to join their team. This role involves delivering exceptional support to European clients in a flexible hybrid environment. Responsibilities include responding to customer inquiries via email, phone, or chat, de-escalating challenging situations, documenting interactions, providing training and guidance on products and services, and advocating for customers by sharing feedback. The ideal candidate will have previous customer service experience, excellent communication and problem-solving skills, and a positive, patient attitude.
Must have:
- Respond to customer inquiries via email, phone, or chat.
- De-escalate challenging situations professionally.
- Document interactions and follow-ups.
- Provide training and guidance to customers.
- Identify suitable products and services for customers.
- Share customer feedback with other teams.
- Maintain knowledge of industry trends and company updates.
- Fluency in English (written and spoken).
Good to have:
- Experience with tools like Jira, Salesforce (SFDC), or Microsoft Dynamics.
- Excellent communication skills.
- Problem-solving and critical thinking skills.
- A positive, patient, and resilient attitude.
- Tech-savvy.
Perks:
- Flexible hybrid work setup.
- Supportive and innovative environment.
5 skills required
Job Details
Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
We’re at an exciting turning point in our journey, and every day is a chance to build on our award-winning culture and drive creativity, innovation, and growth. At Dun & Bradstreet, we’re passionate about helping businesses thrive with our Data Cloud and Live Business Identity solutions.
Now, we’re looking for a dedicated and customer-focused Customer Service Agent to join our team. You’ll play a key role in delivering exceptional support to our European clients while working in a flexible hybrid environment.
If you’re a strong communicator who loves problem-solving and making customers happy, we’d love to hear from you!
Why You’ll Love This Role
- You’ll be the go-to person for customer questions and support, delivering fast and friendly solutions across multiple channels.
- You’ll turn challenges into opportunities, ensuring every client feels valued and supported.
- Your insights and ideas will help us continuously improve our products and services.
- You'll join a team that values empathy, creativity, and collaboration to create outstanding customer experiences.
What You’ll Do
- Respond to customer inquiries about our products and services via email, phone, or chat.
- Stay cool under pressure and de-escalate challenging situations with professionalism and care.
- Document interactions and follow-ups to keep things seamless and stress-free for customers.
- Help customers get the most out of our solutions by providing training and guidance.
- Work with customers to identify the products and services that fit their needs.
- Advocate for customers by sharing feedback and collaborating with other teams to improve their experience.
- Keep up with industry trends and company updates to provide the best possible advice.
What We’re Looking For
- Previous customer service experience, with a knack for building trust and understanding customer needs.
- Fluency in English (written and spoken) – a must-have for this role.
- Experience with tools like Jira, Salesforce (SFDC), or Microsoft Dynamics is a big plus.
- Excellent communication skills – you can tailor your style to any audience.
- Problem-solving and critical thinking skills to tackle diverse challenges effectively.
- A positive, patient, and resilient attitude – you take tough situations in stride.
- Tech-savvy and eager to help customers navigate and maximize tech tools.
Why Join Us?
- Be part of a team that’s committed to making a difference for our customers.
- Enjoy a flexible hybrid work setup, giving you the best of both worlds.
- Work with passionate colleagues in a supportive and innovative environment.
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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