Mailroom Support Agent

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job description

Job description

The Mailroom Support Agent's primary function is to process specialty mail and detect any fraudulent activity. You will be paid $15/hour and will work onsite at our 701 Experian Parkway, Allen, TX office and report to the Customer Support Manager.

Responsibilities:

• Process specialty correspondence by opening and scanning department mail
• Code mail by correspondence type and route to the appropriate department
• Screen mail to detect fraudulent activity
• Navigate the scanning system and applications. Performing limited maintenance on the scanning system.
• Ability to lift and carry bins of mail weighing up to 25-30 pounds.

You Will:

• Have previous experience working in a mailroom environment with experience in logistics, shipping and receiving, mail distribution, and other relevant skills
• Have experience in retail or warehouse environments; skills in inventory management and package handling which are transferable to mailroom operations
• Experience in logistics, shipping, or receiving roles may have relevant skills and follow procedures for efficient mail distribution
• Have experience with Microsoft Office; internet, email, and ability to operate office equipment

Qualifications

• Required Hours: Sundays 5:00 am - 1:30 pm, Mondays and Tuesdays 2:30 am - 1 pm, Wednesdays 4:30 am - 11:00 am, Thursdays off, and Fridays 4:30 am - 11:00 am, Saturdays Off
• High School Diploma or equivalent experience
• Must be available to work overtime
• Requires 6 months to 1 year of experience in customer service-related experience
• Will pass background screening which will include a criminal background check, employment verification, education verification, credit check and a drug screen.
• You must pass a criminal background check, employment verification, education verification, credit check, and a drug screen.

Benefits/Perks:

Core benefits including full medical, dental, vision, and matching 401K Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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