Customer Service Representative

Nine is looking for multiple Customer Service Representatives for full-time permanent and maximum term positions to join the Australian Metro Publishing's Customer Service Centre team in Sydney. You will interact with customers who subscribe to Australia's leading publications such as The Sydney Morning Herald, The Australian Financial Review, and The Age. The role primarily allows for working from home, with the expectation of attending in-person sessions during the induction process. The Customer Service Team operates on a 7-day-a-week roster, with employees working Monday - Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm, Saturday 7:30 am - 10:30 am and Sunday 7:30 am - 11:30 am. Must be available to start June 10th. Key responsibilities include delivering world-class frontline customer service, managing customer interactions via phone, email, live chat, and web forms, and participating in mandatory in-office sessions during induction.