Divisional Manager, Premium Accounts - Hyderabad

About Us: Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have 440+mm registered users and 35 mm merchants live on our platform.

Job Objective:
The mass premium team focuses on driving PhonePe acceptance at offline merchants across urban and rural markets across the country. The role requires developing a keen and sharp understanding of local merchant/customer's needs and hence, driving PhonePe transactions based on both brand
positioning and local requirements. DMs are accountable to drive the sales of new featured products(such as EDC, Smartspeakers etc.) which may come for the existing merchant base. The incumbent will be responsible to set up and drive the team to achieve the acquisition & quality targets.
Reporting Matrix: The role will report to a National Sales Head and will have 5-7 Cluster managers as
Direct reports along with BDEs.

Responsibilities:

Divisional Manager is required to set up and lead Cluster managers to drive targets on revenue generation, merchant acquisition and account management.
Revenue Generation: DMs are accountable to drive the sales of new featured products(such as EDC, Smartspeakers etc.) which may come for the existing merchant base.
P&L Management: The incumbent will be the custodian of cost efficiency and optimization for the respective division
Merchant Acquisition: The incumbent is expected to lead a team to achieve merchant acquisition targets. Since payments are agnostic to the category of business, the spectrum of merchants that can be onboarded is vast. The incumbent must use their business acumen and understanding of the Indian
retail ecosystem to track progress against plan by implementing strong processes & review mechanisms using well - defined metrics and ask the CMs to cascade the processes to the team.
Account Management: Onboarding merchants on the platform is the first stage of a long-term relationship between PhonePe and the account. The strength of these relationships, combined with our technology based solutions, will eventually determine the success of PhonePe in each market in terms of market share and revenue. The Divisional Manager enables the team to provide effective deployments along with training and servicing of the mechants. They should critically view and ensure the successful implementation of monetization avenues in the market.
Map Competition/ Market Insights: To be able to take timely action, it is imperative that we monitor the market and be informed of competition’s initiatives. The incumbent should have an holistic approach in monitoring competition activity in key accounts and ensure appropriate response strategies are formulated and implemented. With their own observations coupled with inputs from the team, Cluster managers must share best practices internally for growth of PhonePe.

People Management: The incumbent should lead and promote the initiatives coming from the ground and share the best practices with the leadership team. It is important to stay connected with all the stakeholders including marketing and customer experience for having continual improvement on the
processes.

Requirements:
● MBA from Tier 1/2 campus with excellent academic record
● Proven working experience of 6-8 years in sales/business development
● Excellent communication and influencing skills
● Should have handled team and processes like goal setting and performance management
● Exposure to the start up environment is an added advantage
● Problem solving abilities with strong bias for impact
● Drive for result, able to demonstrate/quantify success relative established targets and metrics
● The incumbent should frontend the team by visiting market on 60% of the expected working days
● Should have exposure of strong stakeholder management