Field Service Engineer

3 Months ago • 5 Years + • Software Development & Engineering

Job Summary

Job Description

As a Field Service Engineer, you will provide technical support for MRI Systems at customer sites in Israel. This includes performing installations, upgrades, preventative maintenance, and corrective maintenance. You will also be responsible for field change orders, focusing on customer satisfaction and cost management. The role involves supporting sales activities if required, activity reporting, and teamwork to improve customer support satisfaction.
Must have:
  • At least technical education
  • At least 5 years of Field service/Customer Support experience
  • Good English skills
  • Good communication and interpersonal skills
  • Ability to work in a team and under pressure
Good to have:
  • Experience working with Medical equipment in general or particularly in CT/MRI – a big advantage
  • Ability to work after hours, week-ends and holidays when required.
  • Ability to provide Customers training on equipment operation.

Job Details

Job Title

Field Service Engineer

Job Description

As a Field Service Engineer you will provide technical support for MRI System located at customer sites in Israel. Performing installation, upgrade, Previous Maintenance , Corrective Maintenance , Field Change Order with emphasis on customer satisfaction and attention to costs.

Your role:

  • Performing corrective maintenance on MRI equipment at customer sites
  • Performing preventive maintenance according to company's policies
  • System installations, removals and upgrades
  • Supporting Sales activities if required
  • Activity reporting according to company's policies
  • Team working with other Lines for improving Customer support Satisfaction

You're the right fit if::

  • At least technical education
  • At least 5 year of Field service /Customer Support experience
  • Experience working with Medical equipment in general or particularly in CT/MRI  – a big advantage
  • Ability to work after hours, week-ends and holidays when required.
  • Ability to provide Customers training on equipment operation.
  • Good English skills
  • Good communication and interpersonal skills
  • Ability to work in a team and under pressure


How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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About The Company

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.

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