HR Generalist

ABOUT ORIENT EXPRESS

Orient Express embodies the refined and nomadic spirit of travel. Its exceptional assets portfolio includes experiences such as The Orient Express — its iconic carriages reinvented as a modern-day tribute to French luxury, with ARSENALE Group owner — La Dolce Vita, a train celebrating the elegance of Italian art de vivre, and a collection of luxury hotels opened in Rome – La Minerva – and soon in Venice – Palazzo Dona Giovannelli, and with SILENSEAS - the O.E Corinthian, the world’s largest sailing ship.

While redefining the future of luxury hospitality, Orient Express places particular emphasis on the employee experience, development, and engagement.

As a symbol of ultra-luxury hospitality, the brand is currently undergoing an ambitious phase of rebirth and expansion accelerated since 2024 as a Joint Venture between ACCOR and LVMH.

Now, as Orient Express grows under the steam of its 140-year own glorious reputation and brand, it stands unique and identifiable from the other luxury brands under the ACCOR brands, aiming to become a pioneer of contemporary luxury hospitality, creating immersive experiences that combine exceptional design, impeccable service, culinary excellence, wellness offerings, cutting-edge technology, sustainability, and authentic local experiences, while also actively engaging in local community initiatives and support social causes, making a positive contribution to the destinations its properties operate in. What remains distinctly Orient Express is its spirit of adventure, sublime service and enchanting storytelling. Refreshing and reinvigorating, Orient Express is loved by those with an adventurous spirit and a taste for the very best, linking travel and destinations as part of the same journey.

ABOUT ORIENT EXPRESS LA MINERVA, ROME

Considered as the beloved capital of the Orient Express legend, Rome will be home to the first Orient Express hotel, La Minerva, in 2025. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance. 

Position Overview
Our Talent & Culture Generalist is a key member of the Human Resources team dedicated to fostering an inspiring, engaging, and high-performance work environment aligned with the hotel’s values and strategic objectives. The Talent & Culture Generalist will collaborate closely with HR leadership and department heads to deliver comprehensive talent management, employee engagement, and culture development initiatives. This role ensures compliance with employment laws and hotel policies while promoting a workplace culture that supports the highest standards of excellence, professionalism, and guest centricity.

Key Responsibilities
• Supports the full employee lifecycle, including recruitment, onboarding, performance management, learning and development, and offboarding
• Partners with department managers to identify talent needs, support workforce planning, and assist in succession planning efforts
• Coordinates and administers talent acquisition activities, including job postings, candidate screening, interview scheduling, and selection processes
• Delivers new hire orientation and ensures seamless onboarding experiences aligned with hotel culture and standards
• Supports performance review cycles by guiding managers and employees on evaluation procedures, feedback, and development planning
• Promotes employee engagement and retention by organizing events, recognition programs, and communication initiatives
• Assists in the implementation of training and development programs to enhance employee skills and support career growth
• Monitors and ensures compliance with labor laws, company policies, and hotel standards related to employee relations and workplace safety
• Handles employee inquiries, grievances, and disciplinary processes confidentially and professionally, escalating when necessary
• Collects and analyzes HR metrics to support continuous improvement of talent strategies and culture initiatives
• Supports diversity, equity, and inclusion efforts within the hotel to foster an inclusive and respectful workplace
• Ensures accurate and up-to-date maintenance of employee records and HR documentation in compliance with GDPR and hotel policies
• Assists with HR audits, compliance reporting, and ad hoc projects as required by HR leadership

• Understands and enforces the hotel’s emergency procedures to maintain a safe and secure work environment
• Promotes and models the highest standards of professionalism, integrity, and personal conduct consistent with hotel values
• Attends and contributes to meetings and trainings as required to continuously enhance HR knowledge and skills

Qualifications

• Degree in Human Resources, Business Administration, Psychology, or related field

• Minimum 2-years’ experience in HR generalist or talent management role, preferably in luxury hospitality or a high-end service environment

• Strong knowledge of Italian labor law and HR best practices

• Excellent interpersonal and communication skills with a collaborative and service-oriented approach

• Curious, team player, caring about guests and employees, attention to details

• High level of discretion, confidentiality, and professionalism in handling sensitive information

• Proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment

• Fluency in Italian and English is mandatory; additional language skills are a plus

• Strong IT skills, including HRIS systems and Microsoft Office Suite

• Legal right to work in Italy