IT Help Desk Analyst

1 Month ago • 1-3 Years

Job Summary

Job Description

The IT Help Desk Analyst is responsible for providing Level 1 support for PC client issues, including desktop/laptop hardware, software, and printers. They must analyze symptoms, determine the root cause, provide solutions, and document details, escalating to Level 2 teams when necessary. This role involves handling inbound calls, web tickets, and chat on a 24x7 rotational shift basis. The analyst will also coordinate with third-party vendors like Dell and Canon for hardware issues.
Must have:
  • Knowledge of Windows 10 and above operating systems
  • Experience with MS Office 365 and internet technologies

Job Details

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title:  IT Help Desk Analyst

Location: Chennai

PRIMARY RESPONSIBILITIES:

Level 1 support for PC client issues e.g., desktop/laptop hardware, software, OS, printers, etc. Provide information on IT processes, general how-to queries and known outages. When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets. Follow-up with Level 2 support teams for timely completion of tasks. Co-ordinate with third-party vendors like Dell and Canon for hardware issues. This job role requires candidates to provide IT support on inbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week.

TECHNICAL SKILLS:

Thorough knowledge of Windows 10 Operating System and above. Good working knowledge of Windows, Mac, Service now ticking tool, MS Office 365 & internet technologies. Basic networking concepts, troubleshooting LAN/remote access problems. Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later. Ability and willingness to learn quickly, keep knowledge current.

EDUCATION & WORK HISTORY:

Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory. 1-3 years of experience in a technical support role. Candidates with prior experience in a technical, voice-based process will be given priority.

 COMMUNICATION SKILLS:

High proficiency in English grammar, vocabulary and sentence structure. Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers. Clarity in speech – Neutral accent, appropriate rate of speech, pleasant voice, and confident tone.

Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker

 OTHER ESSENTIAL SKILLS:

Telephone etiquette - basic call handling skills. Customer service skills (persuasion, empathy, helpfulness & positive attitude) Good business communication skills (e-mail)

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Similar Jobs

WildBrain - Designer (Vehicles), CG

WildBrain

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
Justplay - Senior Product Manager - Engagement

Justplay

Berlin, Berlin, Germany (Hybrid)
1 Month ago
Scanline VFX - VFX Producer

Scanline VFX

Seoul, South Korea (On-Site)
1 Year ago
Ion - Storage Engineer, Italy

Ion

Italy (Hybrid)
8 Months ago
Kokotree - Full Stack Developers

Kokotree

Wilmington, North Carolina, United States (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Ansys - Technical Support Engineer II

Ansys

Tokyo, Japan (On-Site)
1 Week ago
kuuasema - Senior Game Programmer (Unity)

kuuasema

Helsinki, Uusimaa, Finland (Hybrid)
1 Month ago
Unity - Senior Business Systems Analyst

Unity

United States (Remote)
6 Months ago
PwC - PwC Private, Tax, Manager

PwC

Calgary, Alberta, Canada (On-Site)
8 Months ago
TransPerfect - Player Support Agent - German

TransPerfect

Dublin, County Dublin, Ireland (On-Site)
10 Months ago
Enphase Energy - Principal Salesforce Engineer (Architect)

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Trend Micro - Senior Accounting Executive

Trend Micro

Ahmedabad, Gujarat, India (On-Site)
1 Week ago
Workato - Manager, FP&A

Workato

Palo Alto, California, United States (On-Site)
3 Weeks ago
Unity - Senior BI Developer, Fraud Operations

Unity

San Francisco, California, United States (On-Site)
2 Weeks ago
Axon - Senior Manager, Billing Compliance

Axon

Scottsdale, Arizona, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Chennai, Tamil Nadu, India

Luxoft - Java Developer with React JS

Luxoft

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Google - Software Engineer III, Infrastructure, Google Cloud

Google

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Qualcomm - Sr Engineer- Thermal Optimization

Qualcomm

Hyderabad, Telangana, India (On-Site)
1 Week ago
GHX - Deal Desk Specialist

GHX

Hyderabad, Telangana, India (On-Site)
1 Week ago
Capgemini - AAA Security

Capgemini

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Domo - Manager, Engineering

Domo

Pune, Maharashtra, India (Hybrid)
1 Month ago
Enphase Energy - Engineer - Customer Service

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Capgemini - IBM BAW Developer

Capgemini

Hyderabad, Telangana, India (On-Site)
2 Weeks ago
Illuminia - Senior Business System Analyst (Change & Release Management)

Illuminia

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Insight Software - Manager, Engineering

Insight Software

Hyderabad, Telangana, India (On-Site)
6 Days ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

Hyderabad, Telangana, India (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Cebu City, Central Visayas, Philippines (On-Site)

Bengaluru, Karnataka, India (On-Site)

Cebu City, Central Visayas, Philippines (On-Site)

Cebu City, Central Visayas, Philippines (On-Site)

Hyderabad, Telangana, India (On-Site)

Cebu City, Central Visayas, Philippines (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by NCR Voyix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug