Logistics Order Administrator

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Basic Function

The Logistics Order Administrator is responsible for the day to day operational logistics support to the Customer Service field organization. Within a specified geographic area this person is the central point of contact for customer engineers, 3rd party warehouse & transport provider, service account managers and global logistics organization.

• Order Fulfillment:

Responsible for the sourcing and shipping NCR Spare parts inventory on shipment orders for the Europe region.

To ensure incoming part requests submitted by the FSC (Field Service Contact Centre) are accepted, parts sourced and delivered in a timely manner or within expected delivery targets.

Key for this resolution is fast response, good communication and determination to find solutions for our customers.

• Stock returns/Inventory management.

To ensure the return of Good and Defective stock to NCR Central Parts Depot.

Arrange for Return parts collections from Customer Site locations and manage completion of these jobs with regular follow-up with the Logistics service provider.

Stock Inventory Integrity: managing stock audits, update stock quantities to ensure integrity, investigate inventory discrepancies, in transit management, distress (parts return failure) resolution.

Inventory levels: managing stock level plans and fulfillment to obtain required service level results.

• Incident Management:  on Logistical service level shipments, right from Order creation to completion.
• Email / Phone Co-ordination between the Field operations team and Supplier (Courier/Transportations team) on any Logistics Delivery and Fulfillment exceptions/failures. Responding to email quires/requests on Parts delivery, exceptions/failures, and escalations.
• Business Data Reporting:

Analyze daily Logistical spend and ordering Data for Historical Trends.

Sending out accurate Parts ordering volume and Spend data reports to management and agreed Stakeholders on a Daily/Weekly and Monthly basis.

• Logging Logistics Shipment failures on the Escalation Portal to review with management.

• To produce and update accurately, Daily Courier Failure Reports and escalate to relevant Management.
• Following the above exceptions/failures by Supplier team, coming up with contingencies to fulfill failed orders within set cost and time guidelines.

Duties may include any additional Tasks and/or additional Support required as instructed by management based on relevant Business requirements.

Required qualifications:

• Academics- Bachelor’s degree from a four-year college or university. 
• Language Proficiency – Proficient in Speaking and Writing –English
• Computer Proficiency – Windows PC skills, MS Office applications (Excel, Outlook, Word, PowerPoint a must)
• At least two years’ work-related experience.

Preferred qualifications and working conditions:

• Requires extensive knowledge of general business methods and practices with an emphasis in materials and logistics management.
• Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.
• Demonstrates a sense of urgency for customers.
• Applies functional expertise and Continuous Improvement methods and skills to improve financial and operational results, and customer delight.
• Seeks feedback, leverages experiences and acquires and shares new skills and knowledge to enhance organizational capability and individual competence.
• Identifies and removes obstacles to ensure organization results are achieved.
• Completes job assignments with minimal supervision.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”