IT Support Engineer

Playnetic is on a mission to build high-quality, engaging slot games and we're growing our team.

We are looking for a proactive and customer-focused IT Support Engineer to join our dynamic team in the fast-paced world of iGaming. You will be the first line of support for internal users across multiple locations, ensuring that systems, devices, and networks are operating smoothly and securely. 

The role requires technical expertise, a keen attention to detail, and a strong sense of urgency.

Location - This role will be based in Cyprus and initially require 5 days in the office per week, once onboarded and comfortable, the role will switch to a hybrid model with flexibility! 

WHAT YOU’LL BE DOING

- Troubleshoot and resolve issues related to laptops, printers and smartphones.

- Support Google Workspace, Microsoft 365, Slack, VPN and related applications.

- Support and maintain IT assets, including inventory management, collection from departing employees, and preparation for new starters.

- Manage support tickets using JIRA Service Desk or FreshService

- Monitor system and application alerts, perform routine health checks, and resolve issues where possible.

- Escalate complex issues to L2/L3 teams as necessary, ensuring timely resolution and follow-up.

WHAT WE’RE LOOKING FOR

- 1+ years of experience in IT support or a similar role

- Proficiency with Windows and MacOS operating systems and hardware troubleshooting

- Hands-on experience with IT ticketing systems JIRA Service Desk, FreshService, or similar.

- Technical knowledge of Google Workspace, Microsoft 365, Slack, MDM/MAM solutions, Intune, ManageEngine Endpoint Central, and AutoPilot.

- Strong problem-solving and communication skills, with a customer-oriented approach.

- Experience supporting remote and in-office users

WHY JOIN PLAYNETIC?

• Work on exciting, creative projects—Working with a team that is building engaging content for a global audience.
• A chance to shape our team & culture—we’re evolving fast, and your input matters.
• Collaboration & autonomy—bring your ideas, take ownership, and help us innovate.
• Flexible working & unlimited holidays—work in a way that suits you.

WHAT DOES PLAYNETIC DO?

Established in 2023, Playnetic is a new player in the world of gaming entertainment. We design and build slot games from scratch - from idea to release. Our games will be played in regulated markets globally through industry-leading operators.

Our innovative gaming content is centred around our core values: quality gaming, dedicated customer service, and reliable delivery to our partners.

We're currently in a phase of growth and will scale considerably over the next 12 months.

As a fully remote studio, we understand the importance of staying connected and maintaining team collaboration. We are continually mindful of this as we grow and have the tools and support in place to help us all flourish.