Jr. Customer Success Manager

1 Month ago • 2 Years + • Customer Service

Job Summary

Job Description

The Jr. Customer Success Manager (CSM) will ensure that the client's journey from project start to completion fulfills expectations and realizes the value of the client’s investment in Lightcast’s Professional Services. The Jr. CSM will look for opportunities for project expansion, cross-sales, and repeat business to retain and grow revenue. The Jr. CSM will work closely with the Sales team to bridge the gap between the sale close and the project start. Major responsibilities include ensuring client communication and processes meet Lightcast’s standards, building strong customer relationships, coordinating and solving client or internal challenges, managing client expectations, discovering opportunities for project expansion, and engaging with clients to develop future opportunities. The ideal candidate should have experience in customer success, account management or similar roles.
Must have:
  • Experience in Customer Success or Account Management.
  • Experience in Project Management
  • History of upholding standards for client success.
  • Experience analyzing data and making deductions.
Good to have:
  • Background in the Consulting sector or Professional Services.
  • Understanding of major vendors and software in the HR space.

Job Details

The Jr. Customer Success Manager (CSM) will ensure that the client's journey from project start to completion fulfills expectations and realizes the value of the client’s investment in Lightcast’s Professional Services. The Jr. CSM will look for opportunities for project expansion, cross-sales, and repeat business to retain and grow revenue. The Jr. CSM will work closely with the Sales team to bridge the gap between the sale close and the project start. 


Major Responsibilities:
  • Work with external and internal clients to ensure client communication and processes are held to Lightcast’s standards.
  • Relationship Management: Build strong, long-lasting customer relationships through regular communication and proactive support.
  • Coordinate and help solve client or internal challenges.
  • Managed client expectations for projects and solved problems with challenges, changes, and delays in delivery.
  • Coordinate and problem-solve internal challenges by working cross-functionally with different teams involved.
  • Discover opportunities for project expansion.
  • Engage with current and former professional services clients to develop future opportunities and repeat business.


Education and Experience:
  • 2+ years of experience in a Customer Success, Account Manager, or similar role, that includes customer growth, success, and issue resolution
  • Background in the Consulting sector or Professional Services is highly preferred
  • Project Management experience
  • History of creating and upholding standards in delivering client success
  • Experience analyzing data and being able to make meaningful deductions from the data.
  • Understanding of major vendors and software in the HR space, particularly HCM systems, including Workday, SAP, Oracle, and others.


Lightcast is a global leader in labor market insights, with headquarters in Moscow (ID) and offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, institutions, companies, and communities.


Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Lightcast has always been and always will be, committed to diversity, equity, and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

Similar Jobs

luxsoft - DevOps Automation Engineer

luxsoft

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Discord - Senior Revenue Accountant

Discord

San Francisco, California, United States (Hybrid)
1 Month ago
Ubisoft - Financial Planning Analyst Assistant - Internship

Ubisoft

Paris, Île-de-France, France (On-Site)
2 Months ago
Insight Software - Enterprise Account Manager

Insight Software

London, England, United Kingdom (On-Site)
1 Month ago
Inveniolsi - SAP BODS Consultant

Inveniolsi

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago
Xplor Technologies - Customer Success Manager

Xplor Technologies

Vancouver, British Columbia, Canada (Remote)
1 Month ago
Diligent Corporation - Customer Support Specialist

Diligent Corporation

Bengaluru, Karnataka, India (Hybrid)
2 Days ago
OKX - Senior Customer Service Agent (German Speaker)

OKX

Budapest, Hungary (Hybrid)
2 Days ago
Autodesk - Senior Manager, Customer Success Digital Transformation

Autodesk

Washington, United States (Remote)
1 Month ago
Flexera Software - Senior Manager, Technical Support

Flexera Software

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zuora - Technical Implementation Consultant - Enterprise SaaS Software

Zuora

Heredia, Heredia Province, Costa Rica (Hybrid)
2 Months ago
Workato - Senior Java Engineer (Data Integration Team)

Workato

Athens, Greece (On-Site)
1 Month ago
Capgemini - Data Architect

Capgemini

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
e2 open - Logistics Analyst

e2 open

United States (On-Site)
2 Days ago
Rackspace Technology - Operational Lead – Day-to-Day Operations

Rackspace Technology

Riyadh, Riyadh Province, Saudi Arabia (On-Site)
2 Weeks ago
PwC - Manager Digital Transformation - Oracle Technology

PwC

Amsterdam, North Holland, Netherlands (Hybrid)
9 Months ago
Guardian - Microsoft SQL Server Admin

Guardian

Gurugram, Haryana, India (On-Site)
2 Months ago
That gamification company - Gamification Strategy Consulting, Design & Development

That gamification company

United States (On-Site)
1 Week ago
PwC - Sr.Manager- Mumbai Shivaji Park - Technology Consulting

PwC

Pune, Maharashtra, India (On-Site)
9 Months ago
Next Level Business Services - Data Modeler

Next Level Business Services

Madison, Wisconsin, United States (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Alpha Sense - Sales Engagement Consultant, Corporate

Alpha Sense

New York, New York, United States (Hybrid)
7 Months ago
Scale AI - Senior Software Engineer - Billing Platform

Scale AI

San Francisco, California, United States (On-Site)
2 Months ago
Trackman - Finance Assistant - Accounts Receivable

Trackman

Phoenix, Arizona, United States (On-Site)
2 Days ago
Toast - Associate Director, User Design

Toast

United States (Remote)
3 Weeks ago
AECOM - Electrical Engineer – Power Systems / Federal Projects

AECOM

Roanoke, Virginia, United States (On-Site)
2 Weeks ago
Riot Games - Principal Esports Business Development Manager

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago
Critical mass - Marketing Science Analyst

Critical mass

Chicago, Illinois, United States (On-Site)
2 Days ago
Apple - Security Software Engineer – Software Supply Chain Security

Apple

Seattle, Washington, United States (On-Site)
1 Month ago
Dungarvin - Behavioral Direct Support Professional (DSP) / Caregiver

Dungarvin

Albuquerque, New Mexico, United States (On-Site)
2 Weeks ago
SBM Management - Area Manager

SBM Management

Austin, Texas, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

PwC - Receptionist

PwC

Amman, Amman Governorate, Jordan (On-Site)
9 Months ago
nubank - Customer Experience Specialist

nubank

Bogota, Colombia (On-Site)
2 Days ago
Sumo logic - Director, Technical Customer Success

Sumo logic

San José Province, Costa Rica (Hybrid)
2 Days ago
Trackman - Customer Service Representative

Trackman

Phoenix, Arizona, United States (On-Site)
1 Year ago
Paytm - Customer Support Associate

Paytm

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago
Publicis Groupe - Customer Service Representative

Publicis Groupe

Honolulu, Hawaii, United States (On-Site)
2 Weeks ago
Domo - Technical Support Advisor

Domo

Pune, Maharashtra, India (Hybrid)
1 Week ago
Enverus - Customer Support Representative/Application Support Analyst

Enverus

Bengaluru, Karnataka, India (Remote)
2 Days ago
Daybreak - Customer Service Manager

Daybreak

San Diego, California, United States (On-Site)
2 Months ago
Nordson Corporation - Manager, Technical Customer Support

Nordson Corporation

Bengaluru, Karnataka, India (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

United Kingdom (Remote)

United States (Remote)

Moscow, Idaho, United States (On-Site)

United States (Remote)

Chennai, Tamil Nadu, India (Remote)

Chennai, Tamil Nadu, India (Remote)

United States (Remote)

Chennai, Tamil Nadu, India (Hybrid)

Dharmapuri, Tamil Nadu, India (Hybrid)

Chennai, Tamil Nadu, India (Remote)

View All Jobs

Get notified when new jobs are added by Lightcast

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug