Customer Service Analyst

undefined ago • 3-5 Years • Customer Service

Job Summary

Job Description

You will be aligned with our Customer Support vertical, managing and resolving customer queries, handling escalations, and addressing complaints from dissatisfied customers to provide optimal resolutions. You will also be responsible for closing faults and complaints within service level agreements (SLAs). Customer service involves providing assistance and support to customers before, during, and after a purchase or use of a product or service, addressing inquiries, resolving issues, and ensuring satisfaction to build and maintain positive relationships.
Must have:
  • Manage and resolve customer queries
  • Handle escalations and complaints from dissatisfied customers
  • Provide best resolutions to customers
  • Close faults and complaints within SLAs
  • Good written and verbal communication
  • Agility for quick learning
  • Ability to work well in a team
  • Ability to meet deadlines
  • Ability to perform under pressure
  • Analyze and solve lower-complexity problems
  • Interact with peers within Accenture
  • Work as an individual contributor as part of a team
  • Work in rotational shifts

Job Details

Job Description

Skill required: Voice - Customer Service

Designation: Customer Service Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

•Written and verbal communication

•Agility for quick learning

•Ability to work well in a team

•Ability to meet deadlines

•Ability to perform under pressure

Roles and Responsibilities:

•In this role you are required to do analysis and solving of lower-complexity problems

• Your day to day interaction is with peers within Accenture before updating supervisors

• In this role you may have limited exposure with clients and/or Accenture management

• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

• The decisions you make impact your own work and may impact the work of others

• You will be an individual contributor as a part of a team, with a focused scope of work

• Please note that this role may require you to work in rotational shifts

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About The Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

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