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Manager gTech Ads, Customer Success Acceleration

Manager gTech Ads, Customer Success Acceleration

3 Hours ago • 11 Years + • Business Development

About the job

3 skills required for this role

Test your skills to join the top 1% applicants for this job

communication

lead-generation

cross-functional

Job Description

As a CSA Manager at Google's gTech Ads Customer Solutions (GCS), you'll lead a team of Digital Marketing Strategists collaborating with Mid-market Sales to drive customer success and business growth in the EMEA market. Responsibilities include achieving quarterly goals, partnering with Sales leadership, coaching the team to maximize advertiser performance and ROI across various business models (Lead Generation, E-commerce, Multi-channel), and problem-solving to enhance customer lifetime value. The team works to deliver positive experiences and business outcomes for GCS customers, understanding their business goals and providing optimal advertising solutions. This role requires strategic advising, integrated media solution development, and leveraging client and market insights to achieve business objectives.

Must have:

Bachelor's degree or equivalent experience
11+ years in customer relationship development and digital media/advertising
5+ years leading and developing teams
Lead a team of Digital Marketing Strategists
Achieve quarterly goals and growth objectives

Good to have:

MBA or equivalent experience
Experience in strategy consulting or measurement analytics
Managing cross-functional and cross-regional partnerships
Knowledge of advertising solutions and media landscape
Excellent communication, analytical, and problem-solving skills

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
11 years of experience developing relationships with customers, and working with digital media or digital marketing/advertising solutions.
5 years of experience leading, mentoring, and developing teams.

Preferred qualifications:

MBA or equivalent practical experience.
Experience in strategy consulting or measurement analytics in a media or advertising industry.
Experience managing cross-functional and cross-regional partnerships.
Knowledge of advertising solutions and the media landscape, both online and offline, with the ability to identify and prioritize strategic or tactical business opportunities.
Ability to engage with and influence executive leadership with excellent communication skills.
Excellent analytical and structured problem-solving skills.

About the job

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As part of gTech ads Google Customer Solutions (GCS), The Customer Success Acceleration (CSA) team strives to deliver a positive experience and business outcome for GCS customers every time.

CSA is an integral part of Google's critical growth engine for medium and large-sized businesses across the globe. Through the long-term partnership with the Mid-Market Sales (MMS) team, the CSA team is dedicated to understanding customer's business goals and providing the best insights and advertising solutions to drive their business success.

As a CSA Manager, you'll lead a team of Digital Marketing Strategists who work collaboratively with Mid-market Sales teams to drive customer success and grow the business at the EMEA market group or cluster level for our Google Client Solutions (GCS) advertisers. As the strategic advisor to the Account Executive and their PODs, Digital Marketing Strategists lead in developing and executing integrated media solutions, client and market-level insights, and POD strategies.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

Lead a team of Digital Marketing Strategists who work collaboratively with leadership and the Mid-Market Sales teams.
Achieve quarterly goals and growth objectives for multiple segments at the cluster/market level.
Drive active partnership with Sales leadership to align priorities, address customer needs and achieve business goals.
Coach the team to support and help advertisers maximize Opportunities, improve performance, and enhance ROI across Lead Generation, E-commerce, and Multi-channel businesses.
Mobilize and enable the team to problem solve for customer’s lifetime value by fulfilling business/marketing objectives.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.