New Business Account Strategist, Onboarding
Job Summary
Job Description
- Bachelor's degree or equivalent experience
- 2+ years in media account management or advertising
- Experience with Google Ads, Shopping, Analytics
- Customer-facing experience with digital advertising products
- Excellent communication and problem-solving skills
- Ability to manage multiple projects and prioritize tasks
- Experience managing and customizing customer experiences
- Ability to work independently and lead teams
- Bonus
- Equity
- Benefits
5 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in media account management or advertising industry.
- Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).
Preferred qualifications:
- Experience in managing and customizing experience for a customer base.
- Ability to take initiative, work with minimal guidance, lead, motivate, and work well with others.
- Ability to reaching out to customers, and assist them in adding value to their business.
- Ability to manage multiple tasks and multiple projects at a time while paying attention to detail.
- Excellent creative thinking and problem-solving skills.
- Excellent communication skills.
About the job
In this role, you will be managing the onboarding of new advertising customers for Google throughout the region. You will be engaging with customers and supporting them in learning how to utilize Google solutions for their business, while also developing digital advertising solutions that meet their growth goals and business objectives. You will manage the relationship with our acquisitions and business team for customers. You will work with an engaged team and grow the business, while also understanding our advertiser's needs and delivering solutions.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
The US base salary range for this full-time position is $84,000-$120,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .
Responsibilities
- Deliver against assigned customer goals, while prioritizing and delivering an outstanding onboarding experience to Google's advertisers.
- Work with colleagues in New Business Sales (NBS) and Google Customer Solutions (GCS) business to deliver seamless customer handovers and to ensure customer experience.
- Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
- Communicate with customers through phone and email.
- Provide advice and help our advertisers get the return on their advertising investment by working with them in a consultative role.
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