Operations Associate

Org: Suki.Ai 

Position: Operations Associate  Location: Bangalore 

What we want to accomplish and why we need you

Suki is creating a new category in the health tech space – the digital assistant for physicians. We are going to be the voice user interface for healthcare. What does that mean? Currently, doctors use their electronic medical record (EMR) system to track patient encounters. These systems can be hard to navigate and very time consuming to manage. Time that doctors would rather have to spend with their patients. This is the problem we’re solving right now: Doctors that use Suki today spend over 50% less time on administrative tasks than they did previously and we’re striving to do even better.We are building Suki by spending time with our customers to understand features that will truly make their lives better. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine and even how medicine is practiced.

What we want to accomplish!

Suki is creating a new category in the health tech space – the digital assistant. We are going to be the voice user interface for healthcare. What does that mean? Currently, doctors use theirelectronic medical record (EMR) system to track patient encounters. These systems can be hard to navigate and very time consuming to manage. Time that doctors would rather have to spend with their patients. This is the problem we are solving right now: Doctors that use Suki already spend over 50% less time on administrative tasks and we are striving to do even better.

What will you do?

The primary role of an Ops Associate is to ensure that our clinician users are receiving the highest quality output from our product by ensuring that all our standards are consistently met. You will be responsible
for conducting quality audits, process notes, in a timely manner which will ultimately lead to better continuity of care for patients. As an Ops Associate, you will also play a significant role in data labeling for the ML team, aiming to improve the quality of ambient notes. You will collaborate closely with the QA testing team to assess note quality parameters and work in close association with the Tech support team. This role reports to the Quality and Operations Manager.

Ok, you are sold, but what are we looking for in the perfect candidate?

● Quality First: Always ensure customers are receiving a 100% accurate and high-quality service. Always adhere to HIPAA rules and regulations.
● Think Critically: Apply clinical knowledge and medical understanding to each note in order to identify errors that may be missed by an untrained eye.
● Collaborate Effectively: Work with your team to provide feedback regarding user output, quality, product bugs and improvements. Additionally, work in conjunction with the Machine Learning team for data annotation, Quality Assurance team for testing, and Technical Support team for Ops related issues.
● Be Adaptable: Work flexible hours based on doctor’s clinic schedules and be ready to adapt on the fly as we launch and iterate. This includes overnights and weekends.
● Be Self-Motivated: You are passionate about achieving goals and enjoy working independently.
● Be a Mentor: Train and create more Quality Assurance Specialists within the company.
● Be Consistent: Always meet productivity and quality expectations as per company goals.

Qualifications:

● A minimum of 12 years’ experience in Medical Transcription or Medical Scribing required.
● Exceptional written and oral communication skills, including English usage, grammar, punctuation, and style.
● Strong understanding of medical documentation and medical terminology.
● Scribe or medical transcription experience required.
● Strong computer, typing, and listening skills (typing speed of 60+ words per minute).
● Impeccable attention to detail.
● The ideal candidate for this job is highly self-motivated but also collaborates well within a team.
● Having previous experience in data labeling is advantageous.

This role is temporarily 100% remote. Applicants must have the ability to work from home with a secure and reliable internet connection with adequate power backup (UPS), until the team returns to the office in Bangalore. Also, this role requires you to work in the Night Shift.

Working at Suki:
Our hybrid model offers the perfect balance of in-office collaboration and remote flexibility which includes three days in the office and two days work from home.The role is located in Bangalore and will require working from office three days a week