Operations Manager

2 Months ago • 3 Years + • Operations • $60,400 PA - $75,500 PA

Job Summary

Job Description

As an Operations Manager at Jackpocket's lottery fulfillment center, you will lead daily operations, overseeing ticket processing and facility management. Responsibilities include training and mentoring team members, establishing best practices, managing employee scheduling and a safe work environment, overseeing facility management (including coordination with lottery representatives), executing cash balance reporting, and communicating with senior management. The role requires experience in large-scale operations, personnel management, and fast-paced environments. You'll be instrumental in shaping Jackpocket's future and revolutionizing the digital lottery experience.
Must have:
  • 3+ years operations & people management
  • Lead large-scale operations
  • Improve operational processes
  • Personnel management expertise
  • Fast-paced environment experience
Good to have:
  • Experience with lottery operations
  • Facility management experience
Perks:
  • Bonus
  • Equity
  • Benefits

Job Details

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As an Operations Manager, you'll lead daily operations in our lottery fulfillment center, overseeing lottery ticket processing and facility management to shape the future of Jackpocket, one of our newest and most exciting products. You’ll mentor and develop your team, driving performance to meet both individual and center-wide goals while implementing best practices to ensure optimal efficiency. In this rapidly growing industry, you’ll take ownership and make a direct impact to revolutionize the digital lottery experience for our customers.

What you’ll do as an Operations Manager

  • Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing.

  • Train, mentor, and support ongoing professional development for team members to enhance performance.

  • Establish best practice framework and standard operations procedures ensuring optimal efficiency for the fulfillment center.

  • Manage employee scheduling, timecard approvals, and ensure a safe and compliant work environment.

  • Oversee full facility management, including coordination with local lottery representatives, handling facility maintenance, and taking ownership of all facility-related issues.

  • Execute cash balance reporting and support various initiatives to support daily fulfillment center operations.

  • Regularly communicate with regional and senior management to ensure alignment.

What you’ll bring

  • Bachelor's degree or equivalent experience with at least 3 years of operations and people management experience.

  • Availability to support a continuous operation including nights, weekends, and holidays.

  • Proven ability to lead large-scale operations and improve operational processes in fast-paced, high-growth environments.

  • Strong experience in personnel management, including hiring, scheduling, team development, and performance management.

  • Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.

  • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

#LI-CC1

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 60,400.00 USD - 75,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Similar Jobs

PwC - IFS - Finance - Financial Controls Manager - Jordan

PwC

Amman, Amman Governorate, Jordan (On-Site)
7 Months ago
PluginLive - Recruitment Associate

PluginLive

Mumbai, Maharashtra, India (On-Site)
7 Months ago
Mattel  Inc  - Associate Category Advisor

Mattel Inc

Arkansas, United States (On-Site)
5 Months ago
Starkflow - Finance and Accounting Intern

Starkflow

Gurugram, Haryana, India (On-Site)
1 Month ago
ByteDance - Graduate Account Management, Groceries and Pets (Philippines E-Commerce)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
1 Month ago
Wargaming - Warehouse Specialist

Wargaming

Kyiv, Kyiv City, Ukraine (On-Site)
3 Weeks ago
Rackspace Technology - Manager, Professional Services Delivery

Rackspace Technology

Gurugram, Haryana, India (Remote)
1 Month ago
PhonePe - Associate Manager - Life Insurance

PhonePe

Pune, Maharashtra, India (On-Site)
6 Months ago
Krafton  - Associate Program Manager

Krafton

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Tesla - Customer Experience Specialist, Home Delivery

Tesla

Bristol, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Mistplay - Senior Market Insights Specialist

Mistplay

Montreal, Quebec, Canada (Hybrid)
1 Month ago
Definitive Healthcare - Senior Data Scientist

Definitive Healthcare

Bengaluru, Karnataka, India (On-Site)
5 Months ago
PwC - Sustainability Manager (ESG) with German

PwC

Bucharest, Bucharest, Romania (On-Site)
7 Months ago
Push Gaming - Mathematician

Push Gaming

Poland (Hybrid)
1 Month ago
Ubisoft - Fraud & Analyst Assistant Intern

Ubisoft

Paris, Île-de-France, France (On-Site)
1 Month ago
ByteDance - Top Creator Management Intern (Philippines)

ByteDance

Taguig, Metro Manila, Philippines (On-Site)
1 Month ago
Ubisoft - Accountant

Ubisoft

Montreal, Quebec, Canada (On-Site)
3 Weeks ago
Mattel  Inc  - Associate Category Advisor

Mattel Inc

Arkansas, United States (On-Site)
5 Months ago
Nielsen Holdings - Senior Data Scientist

Nielsen Holdings

New York, New York, United States (Remote)
1 Month ago
CloudHire - Digital Marketing Specialist - Paid Media

CloudHire

Mandaluyong, Metro Manila, Philippines (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Kansas City, Kansas, United States

PlayStation Global - Machine Learning Engineer for Game Technology

PlayStation Global

Aliso Viejo, California, United States (On-Site)
9 Months ago
Zoox - Senior/ Staff Software Engineer - Simulation Workload Orchestration

Zoox

Foster City, California, United States (Hybrid)
6 Months ago
ByteDance - Senior Optical System Engineer

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Haptic - Lead Engine Software Engineer

Haptic

Dallas, Texas, United States (Remote)
3 Months ago
Epoch Games - Unreal Engine C++ Programmer

Epoch Games

Winston-Salem, North Carolina, United States (Remote)
11 Months ago
The Walt Disney Company - Senior Data Engineer

The Walt Disney Company

San Francisco, California, United States (On-Site)
3 Months ago
Rockstar Games - Senior Software Engineer (C#)

Rockstar Games

Carlsbad, California, United States (On-Site)
7 Months ago
Eleven Labs - Mobile Growth Marketer

Eleven Labs

United States (Remote)
1 Month ago
Zoox - Partnerships Manager

Zoox

Foster City, California, United States (Hybrid)
6 Months ago
Feld Entertainment - Body Refurb Technician

Feld Entertainment

Ellenton, Florida, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Crunchyroll - Senior Executive Assistant

Crunchyroll

Los Angeles, California, United States (Hybrid)
1 Month ago
Tesla - Parts Operations Lead - West & South Europe

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
AGS - American Gaming Systems - Operations Project Coordinator

AGS - American Gaming Systems

United States (On-Site)
1 Month ago
Milk Visual Effects - Executive Assistant / Studio Manager

Milk Visual Effects

(On-Site)
4 Months ago
Sporty Group - IN ASSOCIATE - Games Operations

Sporty Group

Mumbai, Maharashtra, India (On-Site)
11 Months ago
Evolution - French Speaking Game Presenter

Evolution

Spa, Wallonia, Belgium (On-Site)
10 Months ago
Activate Games - Store Leader (Store Manager)

Activate Games

Culver City, California, United States (On-Site)
4 Weeks ago
DraftKings - Operations Associate

DraftKings

Tempe, Arizona, United States (On-Site)
2 Months ago
Evolution - Finnish Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
11 Months ago
GoTo Group - Self-Serve Ads GTM Sr. Associate

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Boston, Massachusetts, United States (On-Site)

United States (Remote)

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

Plovdiv, Plovdiv Province, Bulgaria (Remote)

Boston, Massachusetts, United States (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by DraftKings

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug