Product Operations & QA
Job Summary
Job Description
This Product Operations & QA role in Kuala Lumpur involves managing the daily operations of a gaming product, encompassing configuration, quality assurance, live monitoring, bug and hack handling, and operational evaluation. Responsibilities include coordinating QA tasks across different offices, collaborating with global stakeholders to resolve product issues, executing content localization (English to Bahasa Melayu) and LQA, planning and executing player engagement campaigns, and conducting in-depth investigations into product performance and user behavior. The ideal candidate will have prior QA or live operations experience in a tech company (though fresh graduates are welcome), a passion for gaming with knowledge of the Malaysian gaming market, native Bahasa Melayu fluency, and proficient English skills. Analytical and meticulous work is essential.
Must have:
- QA or live operations experience (preferred)
- Passion for gaming & knowledge of Malaysian market
- Native Bahasa Melayu & proficient English
- Attention to detail & analytical skills
- Content localization & LQA execution
- Collaboration with cross-functional teams
Good to have:
- Proficiency in Chinese language
5 skills required
Job Details
Job Description
- Operate and maintain the daily operations of the gaming product from configuration, quality assurance, live monitoring and handling (including bugs and hacks), to operational evaluation
- Coordinate configuration & QA tasks across different offices
- Collaborate with both local and global stakeholders to resolve product-related issues
- Execute content localization from English to Bahasa Melayu and conduct Localization QA (LQA) to ensure localization quality
- Basic planning and execution of campaigns to engage players and improve activeness.
- Support in-depth investigation execution into product health performance and local user behavior through local research such as interviews & FGD (Focus Group Discussion)
Job Requirements
- Prior experience in QA or live operations in a tech company is preferred; Fresh graduates are welcomed to apply too
- Passionate about games with basic knowledge of the gaming industry in Malaysia, preferably being familiar with popular games in the market
- Native Bahasa Melayu speaker with proficient English reading, writing and communication skills to effectively collaborate with cross-functional teams
- Highly attentive to details with proven track record in meticulous and analytical work
- Proficiency in Chinese language is a plus
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