Product Operations & QA
Job Summary
Job Description
- QA or live operations experience (preferred)
- Passion for gaming & knowledge of Malaysian market
- Native Bahasa Melayu & proficient English
- Attention to detail & analytical skills
- Content localization & LQA execution
- Collaboration with cross-functional teams
- Proficiency in Chinese language
3 skills required
Job Details
- Operate and maintain the daily operations of the gaming product from configuration, quality assurance, live monitoring and handling (including bugs and hacks), to operational evaluation
- Coordinate configuration & QA tasks across different offices
- Collaborate with both local and global stakeholders to resolve product-related issues
- Execute content localization from English to Bahasa Melayu and conduct Localization QA (LQA) to ensure localization quality
- Basic planning and execution of campaigns to engage players and improve activeness.
- Support in-depth investigation execution into product health performance and local user behavior through local research such as interviews & FGD (Focus Group Discussion)
- Prior experience in QA or live operations in a tech company is preferred; Fresh graduates are welcomed to apply too
- Passionate about games with basic knowledge of the gaming industry in Malaysia, preferably being familiar with popular games in the market
- Native Bahasa Melayu speaker with proficient English reading, writing and communication skills to effectively collaborate with cross-functional teams
- Highly attentive to details with proven track record in meticulous and analytical work
- Proficiency in Chinese language is a plus
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About The Company
Garena is a leading global online games developer and publisher. Free Fire, its self-developed mobile battle royale title, was the most downloaded mobile game in the world in 2019, 2020, and 2021, according to data.ai, previously known as App Annie.
Garena is run by passionate gamers and has a unique understanding of what gamers want. It exclusively licenses and publishes hit titles from global partners – such as Arena of Valor and Call of Duty: Mobile – in selected markets globally. Garena champions social and entertainment experiences through games, enabling its communities to engage and interact. Garena is also a leading esports organiser and hosts some of the world’s biggest esports events.
Garena is a part of Sea Limited (NYSE:SE), a leading global consumer internet company. In addition to Garena, Sea’s other core businesses include its e-commerce arm, Shopee, and digital financial services arm, SeaMoney. Sea’s mission is to better the lives of consumers and small businesses with technology
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