Program Assistant / Salesforce Administrator

Important Application Notice: 
To be considered for this position, all candidates must complete the application form at the following link: [https://forms.gle/ckm9YHnW3Dk5C2xb8]. Submissions through other platforms will not be reviewed. 

Blue Iris Tech Consulting, Inc. is an 8(a) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) that has supported a range of government agencies, including the Department of Veterans Affairs (VA), Defense Health Agency (DHA), National Institutes of Health (NIH), Defense Logistics Agency (DLA), U.S. Department of Agriculture (USDA), National Geospatial-Intelligence Agency (NGA), and Internal Revenue Service (IRS).  

Why Join Blue Iris:  

• Competitive compensation and benefits  
• Collaborative, mission-focused culture  
• Make a direct impact on federal accessibility services  

Blue Iris Tech is a mission-driven small business dedicated to delivering innovative cybersecurity and technology solutions to our government partners. We’re currently seeking a proactive and detail-oriented Program Assistant / Salesforce Administrator to support operational excellence across the USDA Technology & Accessible Resources Give Employment Today (TARGET) Center. The TARGET Center is a nationally recognized program that provides assistive technology, ergonomic services, and sign language interpreting to support accessibility for USDA and other federal employees with disabilities. If you're passionate about systems improvement, data accuracy, and advancing accessibility in government services, we invite you to apply! 

What You’ll Be Doing: 

You will support the USDA TARGET Center, which delivers a wide range of accessibility services—including Sign Language Interpreting Services, Ergonomic Assessments, and Assistive Technology (AT) solutions—to ensure that USDA employees with disabilities can fully participate in the workplace. 

As the Program Assistant / Salesforce Administrator, you will coordinate service requests, maintain Salesforce CRM data, and ensure smooth case management for multiple program areas. While your primary responsibility will be managing interpreting service workflows, you will also provide broader administrative and technical support across the TARGET Center’s service lines to enhance operational efficiency and customer satisfaction. 

Key Responsibilities include: 

• Serve as the frontline coordinator for Sign Language Interpreting Services in the National Capital Region (NCR), including scheduling and customer communication 
• Maintain and validate accurate service data in Salesforce, sourced from third-party vendor portals 
• Support Salesforce case management across multiple TARGET Center service lines, including Ergonomics and Assistive Technology (AT) 
• Train USDA customers on using vendor portals to submit interpreting service requests 
• Track, update, and resolve interpreting service cases while collaborating with vendors and internal staff 
• Run reports to identify and address discrepancies in Sign Language Interpreter requests 
• Perform routine Salesforce Admin tasks including page layout updates, workflow automation, user management, validation rules, dashboards, and reports 
• Conduct data cleanup, deduplication, and troubleshooting of CRM records 
• Participate in process improvement projects to enhance the quality and efficiency of interpreting services and other TARGET Center offerings 
• Train TARGET Center team members—individually and in groups—on newly implemented processes 
• Review and update policies and procedures related to the Interpreting Services program 
• Support event planning, webinar hosting, and customer training for broader TARGET Center engagements 
• Coordinate scooter loan requests and manage related data in Salesforce 
• Other duties as assigned 

Required Qualifications: 

• U.S. Citizenship and ability to obtain/maintain a Public Trust clearance 
• Candidates must be physically present on-site in Beltsville, MD during standard business hours, with occasional travel to Washington, DC as required
• 2+ years of experience in program coordination, CRM operations, or administrative support 
• 1+ years of Salesforce administration or data management experience 
• Salesforce Administrator certification (or comparable experience) 
• Strong written and verbal communication skills 
• Proficiency with Microsoft 365/Office 365 tools, including: 
• Core tools: Outlook, Excel, Word, PowerPoint 
• Secondary tools: Forms, Bookings, SharePoint, Power Automate, Power BI 
• Experience integrating Office 365 tools (e.g., SharePoint, Outlook, Power BI) with Salesforce platforms 
• Experience supporting Salesforce Service Cloud and Experience Cloud 

Desired Qualifications: 

• Active Public Trust Clearance 
• Experience supporting federal government programs or accessibility services 
• Familiarity with uSked or Interpreter Intelligence platforms 
• Background in customer training, help desk support, or process improvement 
• Experience with Dataloader.io and conducting bulk data operations 
• Experience using remote collaboration and planning tools such as Zoom, MS Teams, Jira, and Visio 

Important Application Notice: 
To be considered for this position, all candidates must complete the application form at the following link: [https://forms.gle/ckm9YHnW3Dk5C2xb8]. Submissions through other platforms will not be reviewed. 

Benefits Include:   

• Medical, Dental, and Vision Insurance   
• Federal Holidays   
• Paid Time Off (PTO)   
• Professional development and training opportunities   
• Flexible work options (if applicable)   

Pay Range: $90,000 - 113,000  

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other laws.   

What It Means to Be Part of the Blue Iris Team

At Blue Iris, we believe in cultivating a collaborative, accountable, and growth-oriented environment. Every team member contributes to our shared success by embodying our values and actively engaging in their own development. As part of our team, you are expected to:

• Oversee and facilitate the employee performance review process, including goal setting, regular check-ins, periodic formal evaluations, and providing constructive feedback.
• Support employee development through mentorship, coaching, and performance improvement planning as needed.
• Foster a collaborative, inclusive, and high-performing team culture by modeling professionalism, accountability, and open communication.
• Ensure team members understand organizational policies and expectations, and support compliance through guidance and oversight.
• Actively participate in recruitment, onboarding, and training of new employees, when necessary.
• Manage team schedules, workloads, and priorities to meet project and organizational goals.
• Lead team meetings and ensure timely dissemination of key updates and information from leadership.
• Identify and address interpersonal or performance-related issues to support a positive work environment.
• Champion continuous improvement by soliciting feedback, analyzing team processes, and implementing efficiencies.
• Collaborate cross-functionally to align team efforts with broader organizational initiatives and strategic goals.
• This list of duties is not exhaustive; additional responsibilities may be assigned in support of evolving team and organizational needs.
• This list of managerial responsibilities is not exhaustive and may evolve in response to team needs or organizational priorities.

Commitment to Non-Discrimination 

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.  

All your information will be kept confidential according to EEO guidelines.

If you require reasonable accommodation during the application or interview process, please contact us.