Project Manager (Systems Support)

2 Months ago • 3 Years + • Operations • $77,000 PA - $95,100 PA

Job Summary

Job Description

The Project Manager (Systems Support) at Disneyland Resort oversees programs for CCTV, key boxes, access control, and other security systems. Responsibilities include partnering with project teams to ensure security standards are met, managing multiple projects, mentoring hourly Cast, overseeing vendors, communicating project status, managing repairs and replacements, serving as a subject matter expert (SME) for various security systems, ensuring project deliverables, managing budgets and timelines, identifying risks, conducting meetings and site walks, and integrating multiple security systems. The role requires strong project management skills, technical knowledge (Lenel, Genetec, CCTV, key boxes), excellent communication, and the ability to collaborate effectively with internal and external stakeholders. The position is fully on-site in Anaheim, CA and reports to the Program Manager.
Must have:
  • 3+ years Project Management experience
  • Technical knowledge (Lenel, Genetec, CCTV)
  • Excellent communication & collaboration skills
  • Project budget & timeline management
  • Vendor management experience
  • Problem-solving and risk mitigation
Good to have:
  • Theme park operations knowledge
  • IT networking and policies knowledge
  • OnGuard Certified Associate certificate
Perks:
  • Health and savings benefits
  • Educational opportunities
  • Disney-provided extras

Job Details

Job Summary:

The Project Manager (Systems Support) is responsible for overseeing programs for the Resort Closed-Circuit Television (CCTV), Key Boxes, Access Control System, and other Security related systems supporting Disneyland Resort. The Project Manager will partner with project teams to ensure security standards are met in new Resort Facility Asset Management (FAM), Walt Disney Imagineering (WDI), and Operations projects (CCTV, Access Control, etc.). You will partner with business leaders to effectively initiate projects, articulate the purpose and goals clearly, and follow through with the project to successfully accomplish those goals. You will ensure the requirements and considerations of Resort and Corporate Security partners are met in all aspects of project development and that they are fully tested before implementation. The Project Manager will actively communicate with leaders and partners regarding the status, challenges, risks, and learnings associated with projects. You may lead work sessions to problem solve, connecting appropriate partners and stakeholders to achieve buy-in towards successful program execution as well as lead the development and sustainment of initiatives and process improvements to exceed expectations in the execution of assigned projects. You will have the opportunity to develop standards with appropriate partners for contracted vendors to maintain equipment. This role may touch both hardware and software.

The Project Manager (Systems Support) role is considered fully on-site, in office in Anaheim, CA and reports to the Program Manager, Digital Guest Experience/Wireless Services for Disneyland Resort.

You Will/Responsibilities:

  • Prioritize work and gain buy-in from stakeholders on that prioritization. You may manage multiple projects at once across different areas of the business.

  • Oversee, mentor and provide guidance for hourly Cast.

  • Oversee and direct vendors (and contractors) on projects and day to day maintenance and repair. Cultivate relationships with vendors to stay abreast of changes in the industry.

  • Communicate status of all work and operational impacts of planned work while fostering an atmosphere of transparency.

  • Manage and prioritize the repairs and replacement of CCTV with the evolving security standards and constant construction within the Resort.

  • Function as the key subject matter expert (SME) for, SAMs (key boxes), CCTV and Access Control System.

  • Ensure team meets project deliverables and tasks in a timely and effective manner.

  • Closely manage project meetings, timelines, & budgets. Identify project-related risks and propose mitigation plans.

  • Conduct project meetings, site walks, and complete necessary administrative duties.

  • Cultivate relationships with vendors and other partners within The Walt Disney Company.

  • Monitors Access Control and CCTV systems to ensure all systems are operational, opening tickets for vendors as needed. Coordinates the GAS alarms and panic alarms (on Access Control System) to activate the CCTV cameras.

  • Integrates multiple security systems to work together.

  • Functions as systems administrator for multiple security systems, accountable for access levels, adds, edits and removals.

  • Audits access levels to ensure compliance with company standards.

You Will Have/Required Qualifications:

  • 3+ years’ experience in Project Management (ideally supporting a technical/systems area or business).

  • Knowledge of Theme Park operations and related disciplines.

  • Technical/Systems knowledge including Lenel administration functions and Key boxes that tie into Lenel. Genetec administration and CCTV. Preferred experience working and/or interacting with security operations teams.

  • Ability to function well under pressure, manage multiple priorities, and meet established deadlines.

  • Proficiency in spreadsheet, word processing, and project management software and aptitude for learning other software packages.

  • Outstanding attention to detail and strong organization skills. Excellent verbal and written communication skills including follow through and ability to solve problems.  

  • Ability to build relationships with team members and partners resulting in effective collaborations

  • Proven ability to effectively collaborate with internal and external stakeholders. Cross functional experience preferred.

  • Experience working directly with vendors and contractors. Prefer experience managing vendors/contractors within a systems environment (hardware and software).

  • Facilitate culture that exhibits trust, collaboration, empowerment, and inclusion.

  • Demonstrated flexibility and willingness to work a variety of schedules including weekends, holidays, and some on-call hours as needed.

Preferred Qualifications:

  • Experience in Theme Park operations and related disciplines.

  • IT networking and policies knowledge while working at the Disneyland Resort

  • OnGuard Certified Associate certificate.

  • Demonstrated ability to interact credibly and represent the Disney brand with external business clients and vendors at all levels

Required Education:

Bachelor’s degree in Technology, Business, Engineering or equivalent work experience.

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at .


The hiring range for this position in Anaheim, CA is $77,000.00 to $95,100.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About The Company

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!

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