Senior Creator Success Manager

1 Month ago • 6 Years + • Editorial

Job Summary

Job Description

Epic Games seeks a Senior Creator Success Manager to support engaged Fortnite creators. Responsibilities include shaping the vision for creator support, advocating for creator needs with internal teams, directly managing strategic accounts, collaborating with Creator Relations and Product teams, developing operational processes, and providing hands-on problem-solving and solution design. The ideal candidate will have 6+ years of experience in customer success, account management, or related fields, proven experience as a creator in UEFN or Fortnite Creative, and excellent communication skills. This role requires a passion for gaming, problem-solving, and improving creator experiences.
Must have:
  • 6+ years experience in Customer Success or related field
  • Experience as a creator in UEFN or Fortnite Creative
  • Excellent communication skills
  • Problem-solving and process improvement skills
  • Passion for gaming and the gaming community
Good to have:
  • Previously published creator in any video game ecosystem
Perks:
  • 100% employer-paid benefits for employees and dependents
  • Supplemental medical, dental, vision, and other insurance coverage
  • Retirement savings plan with employer match
  • Mental well-being program

Job Details

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

SALES AND LICENSING

What We Do

We drive adoption and usage for Unreal Engine and provide our customers with the tools and support to make amazing visual projects in the Unreal Engine.

What You'll Do

Epic is looking for a Senior Creator Success Manager to connect creators with best practices, insights, and programs to accelerate their success within Fortnite. The ideal candidate will have experience as a Creator in UEFN or Fortnite Creative and a passion for connecting with people and helping them grow through strong professional relationships.

In this role, you will

  • Shape and execute the vision for supporting our most engaged creators on the platform
  • Advocate for creator needs with internal teams by becoming an expert in creator experience on the platform
  • Directly manage a subset of strategic accounts
  • Collaborate with the Creator Relations and Product teams to leverage creator feedback to inform Fortnite Creative and UEFN Roadmaps
  • Adopt and develop new operational processes; Document and communicate best practices
  • Get hands-on with creators and teams to solve problems, design solutions, and understand bugs

What we're looking for

  • 6+ years of experience in Customer Success, account management, hospitality, or other disciplines with strong customer relationships
  • Self-motivated individual who takes ownership of problem-solving and works proactively to improve processes
  • Excellent written and verbal communication skills
  • Driven to do the right thing, can prioritize, and take calculated risks to create maximum impact.
  • You’re user-focused, passionate, solutions-focused, and innovative. These traits equal success at Epic and influence everything we do
  • Passion for gaming and the gaming community
  • Previously published creator in any video game ecosystem (bonus points if its Fortnite Creative)

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer match. In addition to the EAP (employee assistance program), we also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy .

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found .

Similar Jobs

PlayStation Global - Animator (External Development)

PlayStation Global

Los Angeles, California, United States (Hybrid)
3 Months ago
Epic Games - Contracts Specialist

Epic Games

Cary, North Carolina, United States (On-Site)
1 Month ago
Ubisoft - Senior Rigger

Ubisoft

Montreal, Quebec, Canada (Hybrid)
1 Month ago
build a rocket boy - Lead Artist (UGC)

build a rocket boy

Edinburgh, Scotland, United Kingdom (On-Site)
4 Months ago
Gearbox Software - Biome Artist

Gearbox Software

Frisco, Texas, United States (On-Site)
6 Months ago
GRAM AARANYAKA ENTERPRISES - Social Media Manager

GRAM AARANYAKA ENTERPRISES

Hyderabad, Telangana, India (On-Site)
1 Year ago
Owlcat Games - Creative Content Manager

Owlcat Games

Nicosia, Nicosia, Cyprus (Hybrid)
2 Months ago
Playtika - Internal Communications Specialist

Playtika

Israel (On-Site)
2 Months ago
Universal Music - Manager, Creative Sync - Short Form & Digital Partnerships

Universal Music

Santa Monica, California, United States (On-Site)
1 Month ago
ElevenLabs - Enterprise Content Writer

ElevenLabs

United Kingdom (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Epic Games - Senior Character Concept Artist (IP)

Epic Games

Vancouver, British Columbia, Canada (On-Site)
1 Month ago
fuse games - Environment Artist

fuse games

England, United Kingdom (Hybrid)
1 Month ago
Valve corporation - Software Engineer for HW

Valve corporation

Bellevue, Washington, United States (On-Site)
7 Months ago
Heart Machine - Lead / Senior Designer

Heart Machine

Los Angeles, California, United States (Remote)
5 Days ago
Epic Games - Senior UI Programmer, UEFN

Epic Games

(On-Site)
2 Months ago
BKOM Studios - Senior Developer - Engine & Rendering

BKOM Studios

Montreal, Quebec, Canada (Hybrid)
1 Month ago
Epic Games - Programador(a) de UI

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
5 Months ago
Epic Games - Senior Technical Animator

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
1 Month ago
Epic Games - Model/Paint OS Lead

Epic Games

(On-Site)
5 Months ago
The multiplayer group - Lead Software Engineer

The multiplayer group

United Kingdom (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Montreal, Quebec, Canada

NVIDIA - Senior Mask Layout Design Engineer

NVIDIA

Canada (On-Site)
4 Months ago
extreme network - Manager of Development Engineering

extreme network

Toronto, Ontario, Canada (Hybrid)
2 Months ago
GameBreaking - Senior Software Development Engineer (Game Backend)

GameBreaking

Canada (Remote)
2 Weeks ago
Keywords Studios - Technical Account Manager

Keywords Studios

Canada (Remote)
1 Month ago
Haven Studios  Inc  - Senior UI Programmer

Haven Studios Inc

Montreal, Quebec, Canada (On-Site)
2 Months ago
Airlab Inc  - Junior Programmer Artificial Intelligence

Airlab Inc

Quebec, Canada (On-Site)
2 Months ago
Haven Studios  Inc  - Audio Designer

Haven Studios Inc

Montreal, Quebec, Canada (On-Site)
1 Month ago
Ubisoft - Senior Analyst, Live Analytics

Ubisoft

Montreal, Quebec, Canada (Hybrid)
4 Days ago
warner bros games - Senior Programmer, Rendering

warner bros games

Montreal, Quebec, Canada (Hybrid)
3 Months ago
Epic Games - Senior Technical Product Manager, Identity

Epic Games

Vancouver, British Columbia, Canada (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Editorial Jobs

Nintendo - Senior UX Writer

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago
bytedance - Senior Creator Partnership - Lemon8

bytedance

Jakarta, Jakarta, Indonesia (On-Site)
2 Months ago
Google - UX Writer and Content Designer, Payments

Google

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Keywords Studios - Content Moderator - Portuguese (Video Games) - Remote

Keywords Studios

Silesian Voivodeship, Poland (Remote)
1 Month ago
Epic Games - Knowledge Manager

Epic Games

Cary, North Carolina, United States (On-Site)
4 Months ago
AI Fund - Curriculum Developer

AI Fund

(Remote)
7 Months ago
bytedance - Time Sensitive Content Operation - Trust & Safety

bytedance

Tokyo, Japan (On-Site)
2 Months ago
Ziff Davis - Creative Strategy Lead

Ziff Davis

California, United States (Hybrid)
5 Months ago
Netflix - Creative Strategist, Product Discovery & Promotion - SEA

Netflix

Singapore, Singapore (On-Site)
3 Months ago
Nintendo - Student Help Internal Communications (m/f/d)

Nintendo

Frankfurt Am Main, Hessen, Germany (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Montreal, Quebec, Canada (On-Site)

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)

Montreal, Quebec, Canada (On-Site)

Montreal, Quebec, Canada (On-Site)

New York, New York, United States (On-Site)

London, England, United Kingdom (On-Site)

Montreal, Quebec, Canada (On-Site)

Montreal, Quebec, Canada (On-Site)

Montreal, Quebec, Canada (On-Site)

Montreal, Quebec, Canada (On-Site)

View All Jobs

Get notified when new jobs are added by Epic Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug