Senior Operations Program Analyst

About the Role & Team

The Senior Operations Program Analyst role supports Disney Cruise Line (DCL) project management team with operational data analysis and data management, detailed project planning, and information communication. You will be the operational backbone of the team.

The role is responsible for gathering, reviewing and analysing project data and for ship newbuild projects throughout the project life cycle; from initial program development through design development, into construction and implementation, overall operational readiness and ship delivery.  

The role reports to the Senior Manager, Newbuild Project Integration and works in close collaboration with DCL Operations and Walt Disney Imagineering (WDI) shipbuilding project teams to facilitate successful project delivery.  

You will be detail orientated with a combination of technical and interpersonal skills and a strong ability to objectively analyse information and present recommendations to various internal teams.

This position will be based in the Disney Cruise Line offices in London, with 4 days per week onsite required.

What You Will Do

• Research, gather, analyse and organise detailed operational data and functional requirements for all projects (data e.g. relating to construction, functionalities, ship capacity and visual arrangements onboard)

• Present and update project documentation, tailored appropriately for stakeholders and executives (such as WDI, finance, marketing, construction or design teams)

• Responsible for creating detailed operational readiness schedules in MS Project and maintaining accuracy of project status including risk analysis, throughout the project lifecycle.

• Creation and maintenance of project documentation and provide regular progress updates. Prepare presentations and participate in reporting weekly project updates to DCL leadership and operational teams.

• Communicate clear and concise data findings, facilitate project meetings to ensure all stakeholders can provide input.

• Prepare project communications ensuring alignment between the DCL and WDI project teams to mitigate communication gaps.

• Responsible for the production, collation and upkeep of the ship program book for WDI & DCL Operations, Marketing, Sales, Commercial, Travel Services, HR, and Digital and Technology teams’ reference. The program book includes functional and creative design and operational details of all public, crew and stateroom spaces as well as typical ‘day in the life onboard’ scenarios.

• Collaborate with WDI project management team to record, measure and evaluate project status and participate in after action reviews.

• Lead project development workshops and information sharing sessions. Continuously manage project documentation, record meeting minutes and decision logs, facilitating action resolution and decision making.

• Assist as required on a range of ship operational readiness workstreams including site office set up, crew onboarding, signage program, owners supply procurement status updates, logistics arrangements for PR and inaugural events, loading of owner supply, ship repositioning itinerary coordination and tracking handover of spaces to shipboard operations.

• Identify inefficiencies in project processes and develop strategies to improve them.  Analyse project workflows and identify areas to streamline or automate processes, understanding root cause analysis to aid continuous improvement.

• Support the Dry Dock team with operational data analysis, detailed project planning, and information communication if needed.

Required Qualifications & Skills

• Degree in project management, business administration, industrial engineering or comparable experience.

• Good solid understanding and experience implementing project management principles, methods and best practices within a design and build environment.

• First experience in an analytical role, preferably within the hospitality, cruise or construction industry.

• Skilled at analysing data, finding patterns, solving difficulty problems, thinking critically and creatively

• Ability to organize large amounts of disparate data and information into high quality, straightforward, comprehensive documents for stakeholder consumption.

• Excellent reporting skills preparing and presenting information and progress using a variety of software

• Confident using data analytics tools (such as Excel, Smartsheets, PowerBI, Tableau or comparable)

• Excellent written and verbal communication skills with demonstrated ability to communicate effectively across a broad range of stakeholders.

• Ability to prioritise tasks effectively and work self-sufficiently to deliver multiple project timelines simultaneously.

• Strong stakeholder management skills to drive engagement and alignment, resolving conflicts and ensuring teams work effectively together.

• Ability to work with and protect highly confidential information

• Ability to be flexible with work schedule, including weekends and holidays and to travel abroad for site meetings, including occasional extended periods.

• Ability to support operational readiness work on site at shipyards, or vendor production facilities.

Preferred Qualifications

• Initial experience within project management and data analysis experience, preferably within the hospitality sector

• Project Management qualification

• Knowledge of project management software, such as MS Project

The Perks

• 25 days annual leave

• Private medical insurance & dental care

• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing

• Excellent parental and guardian leave

• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.