Senior Software Engineer (Backend)

We are building the Intelligent Conversation and Communications Cloud (IC3). We power Microsoft’s first-party real-time conversation products, notably Skype and Teams with many millions of users, by providing reliable and high-quality audio and video calling, meetings, and chat services that work every time, from anywhere, on any device. And we expose our core capabilities to third-party partners, with which they can bring conversations to life in their own products. With IC3, we will enable customers to do more by making conversations on our platform more intelligent, surfacing useful information in real-time and taking actions on the customers’ behalf during the conversation. And, we will learn from each conversation. Every call, meeting, or chat will make the next one better.

Building and running services at scale for Microsoft 365 for hundreds of million consumer and enterprise users is challenging, but it is a lot of fun and rewarding. We are seeking a talented Senior Software Engineer (Backend) to join our team for our next-generation AI-Powered Contact Center Applications. In this role, you will lead the design, development, and implementation of intelligent large-scale contact center applications to enhance customer interactions and optimize operational efficiency.

We want you because you have a passion for technology, your curiosity and willingness to learn, your ability to communicate in a team environment, your desire to make our team better with your contributions and of course your ability to deliver the right results at the right time.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Design and develop large scale distributed software services leveraging cutting-edge AI technologies.
• Design solutions with a solid focus on high availability and scalability, robustness, and observability.
• Collaborate with cross-functional teams, including product managers, partner backend teams, data engineers, and UX/UI designers, to gather requirements, define project scope, and translate business needs into technical solutions.
• Identify hard problems, evaluate the pros/cons of practical solutions, and drive decision-making.
• Contribute to long-term design thinking for systems and engineering processes with simplicity and maintainability as core tenets.
• Diagnose and correct service and application issues.
• Build software prototypes and conduct experiments to evaluate alternative solutions.
• Take end-to-end responsibility for the development, documentation, observability, quality, testing, and production readiness of the components you build. Adhere to and drive modern software engineering practices through code and design reviews, and by using data/telemetry to make decisions.
• Develop “best-in-class” engineering for our services by ensuring that the services and the components are: well-defined and modularized, secure, reliable, reusable, diagnosable, and actively monitored.
• Stay abreast of advances in industry trends, AI technologies, and emerging use cases relevant to contact center operations, and propose innovative solutions to enhance our application's capabilities.
• Become part of a talented IC3 team that values diverse ideas, perspectives, and backgrounds and be a role model for an open, honest, and inclusive approach to solving problems.
• Embody our  &