Senior Software Engineer (Run)

Team: The Morningstar Wealth Platform allows investors and advisers to collaborate through their financial journey with seamless and enjoyable digital experiences. By learning through data and engagement, we build products and offer services that connect people to the financial information and tools they need. Our mission is to enhance the education, engagement, and experience for the investor

Role:

Join Morningstar’s International Wealth Platform team to support a world-class financial services platform, ensuring operational excellence and delivering innovative solutions for investors and financial advisors. As a Senior Software Engineer in the L1 Support Team, you will take ownership of defect resolution, overnight process monitoring, and ad-hoc requests to maintain the health and performance of our core platform.

This role provides flexibility in working hours, with overnight platform support handled remotely. You will collaborate closely with engineering, operational, and product teams to deliver a resilient and scalable platform ready for next-day trading. With a focus on troubleshooting recurring issues and improving platform reliability, you will play a critical role in optimizing customer experiences while contributing to the evolution of our technology stack.

Responsibilities:

• Manage defects, performing root cause analysis, troubleshooting, and resolution to maintain platform health.
• Monitor and support overnight processes, ensuring system readiness for next-day trading.
• Collaborate with operational teams to address ad-hoc requests and ensure customer satisfaction.
• Build and maintain low-latency, high-performance systems leveraging SQL Server, VB.NET, and C# .NET.
• Perform platform health checks, diagnosing and addressing reliability issues, and proposing scalable solutions.
• Develop automation tools and processes to improve system efficiency and reduce recurring incidents.
• Ensure compliance with architectural guidelines for all development and change requests.
• Maintain and update service documentation
• Own and be responsible for defects e2e through to being implemented into production
• Participate actively in Agile ceremonies, including sprint planning, retrospectives, and daily stand-ups.
• Contribute to a culture of learning by mentoring team members and sharing knowledge on best engineering practices and tools.

Qualifications:

• Bachelor’s degree in computer science or a related field with 5+ years of experience supporting large-scale platforms with a strong focus on databases and performance optimization.
• Strong development experience in SQL Server, including query performance tuning.
• Proficiency in .NET development, with experience in VB.NET, C#, and system debugging.
• Hands-on experience with Azure or other cloud platforms.
• Knowledge of tools like Splunk for monitoring and logging platform health is highly desirable.
• Experience in automation and a proactive mindset for resolving systemic issues.
• Familiarity with Agile methodologies, including Scrum, and tools such as Jira.
• Ability to collaborate across teams to understand stakeholder requirements and implications.
• A fast learner with curiosity and passion for continuous improvement and innovation.
• Knowledge of relational and non-relational databases.

Morningstar is an equal opportunity employer.

If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.

Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve found that we’re at our best when we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues.