Senior Technical/Product Support Engineer - SQL & Data Analytics

1 Month ago • All levels • Data Analysis

Job Summary

Job Description

The Senior Technical/Product Support Engineer will manage incoming emails related to software support. They will interact with customers and internal teams to ensure satisfaction and resolve technical issues. The role involves diagnosing problems, documenting bugs, assisting with installations, and meeting performance metrics. The engineer will handle customer complaints, maintain records in Salesforce, and communicate with Product Management and Development teams using JIRA. They will also be responsible for prioritizing and resolving issues with significant technical and business impact. This position requires working according to Eastern shift timings, specifically from 5:30 PM to 2:30 AM IST.
Must have:
  • Prior technical or product support experience.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Intermediate to advanced proficiency in SQL.
  • Experience with data analytics and BI tools.
  • Understanding of data modeling and KPIs.
  • Ability to work with data connectors.
Good to have:
  • Experience with Salesforce and JIRA.
  • Basic Oracle and/or SAP knowledge.
  • Experience with software installations and support.
  • SQL Server administration skills.
  • Familiarity with Microsoft IIS and Analysis Services.

Job Details

Company Description

insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com

Job Description

Working Timings:

Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST)

Work from office - Hyderabad location.(Hybrid)

Responsibilities:

· Manage large volumes of incoming emails related to software support.

· Engage with customers, partners, and internal teams to provide assistance and ensure satisfaction.

· Diagnose and resolve technical issues by logically deducing root causes and identifying workarounds.

· Document and analyze product bugs and fixes for Product Management and Engineering teams.

· Assist with customer product installations as needed.

· Meet personal Productivity, Efficiency, and Quality metrics.

· Prioritize and resolve issues with high technical and business impact.

· Handle customer complaints, provide solutions, and follow up for resolution, including sharing workarounds.

· Maintain accurate records of customer interactions in Salesforce.

· Communicate with Product Management and Development Teams using JIRA.




Qualifications/ Requirements
Technical Requirements:

· Previous technical support or product support experience.

· High proficiency in Microsoft Word, Excel, and PowerPoint.

· Intermediate to advanced proficiency in SQL (MS SQL Server, MySQL, PostgreSQL) for data extraction, troubleshooting, and analysis.

· Hands-on experience with data analytics and at least one BI or reporting tool.

· Strong understanding of data modeling, KPIs, and metrics for analysis.

· Ability to work with data connectors and multiple data sources.

· Familiarity with dashboarding, visualizations, and trend analysis.

· Ability to extract meaningful information from customer interactions to diagnose technical issues.


 Nice to have:

· Experience with Salesforce and JIRA.

· Basic Oracle and/or SAP knowledge.

· Experience with software installations, network operations, and support.

· SQL Server administration (backup/restore, triggers, stored procedures, etc.).

· Familiarity with Microsoft IIS and SQL Server Analysis Services.

· Windows troubleshooting (Event Viewer logs, Installer errors, Registry Editor, etc.).



Communication skills: 

· Ability to clearly and effectively communicate with internal teams and external customers.

· Native or equivalent English proficiency.

· Excellent written communication skills.



Valued Traits: 

Highly motivated and driven to perform at the highest level.

Natural curiosity and willingness to learn and understand issues

Shows pride in producing quality deliverables.

Always being punctual and professional internally and with customers.

Qualifications

Education Requirements:

· Bachelor’s Degree (CSE, IT) or MCA

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Similar Jobs

Evoplay games - Business Development Manager

Evoplay games

Warsaw, Masovian Voivodeship, Poland (On-Site)
2 Months ago
WebFX - Jr. Copy Project Manager

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
8 Months ago
Blazing Griffin - Technical Artist (Games)

Blazing Griffin

Glasgow, Scotland, United Kingdom (Hybrid)
7 Months ago
Apple - Sr. QA Engineer - Generative AI Experiences Software

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Palo Alto Networks - Consulting Director, DFIR, Reactive Services (Unit 42)

Palo Alto Networks

Dallas, Texas, United States (Remote)
1 Month ago
blend - Senior Data Engineer

blend

Montevideo, Montevideo Department, Uruguay (Remote)
2 Weeks ago
Next Level Business Services - SAS Data Scientist

Next Level Business Services

Houston, Texas, United States (On-Site)
8 Months ago
Mercury - Senior Data Scientist

Mercury

San Francisco, California, United States (On-Site)
4 Months ago
Apple - AI Solutions Architect, Data Solutions & Initiatives

Apple

Cupertino, California, United States (On-Site)
3 Weeks ago
PayPal - Sr. Engineer -Data Infra - Venmo

PayPal

San Jose, California, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Ansys - Lead R&D Software Engineer - C++/Python

Ansys

Chalandri, Greece (On-Site)
1 Month ago
WebFX - Jr. Social Media Ads and Analytics Specialist

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
8 Months ago
GoMotive - Senior Finance Operations Analyst

GoMotive

Pakistan (Remote)
1 Month ago
Rackspace Technology - Senior Manager, Global Compensation

Rackspace Technology

San Antonio, Texas, United States (Hybrid)
3 Weeks ago
Revolgy - Data & AI Cloud Engineer

Revolgy

Prague, Prague, Czechia (Remote)
1 Month ago
Assystems - Consents Manager - Town Planning

Assystems

London, England, United Kingdom (On-Site)
8 Months ago
Tide - Staff Backend Engineer - DevEx, Security and Technology Foundations

Tide

Vilnius, Vilnius County, Lithuania (Hybrid)
2 Months ago
Whatnot - Customer Success Manager

Whatnot

New York, United States (On-Site)
1 Month ago
Microsoft - Engine Programmer

Microsoft

Vancouver, British Columbia, Canada (On-Site)
2 Months ago
Fanatee - Jr Marketing Performance Analyst (USER ACQUISITION)

Fanatee

São Paulo, State Of São Paulo, Brazil (Remote)
1 Year ago

Get notifed when new similar jobs are uploaded

Jobs in Hyderabad, Telangana, India

Brillio - Power BI Lead

Brillio

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
PwC - Senior Associate

PwC

Bhopal, Madhya Pradesh, India (On-Site)
9 Months ago
Bosch Group - Assistant Manager/Deputy Manager, Purchase Quality and Technology

Bosch Group

Pune, Maharashtra, India (On-Site)
2 Weeks ago
Sprinkler - Senior Recruiter

Sprinkler

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Illumina - Senior Quality Engineer

Illumina

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Vigaet - Internship/Freelance-Search Engine Optimization Expert

Vigaet

Bengaluru, Karnataka, India (On-Site)
9 Months ago
Grab - Lead Solution Specialist, Finance Systems (EPBCS)

Grab

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Alp Consulting  - 3D Artist-Illustrations:Iso-Draw,Creo Parametric,View,Adobe illustrations

Alp Consulting

Madha, Maharashtra, India (On-Site)
1 Year ago
sitetracker - Contract Manager

sitetracker

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
FICO - DevOps Engineering-Sr Engineer

FICO

Bengaluru, Karnataka, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Data Analysis Jobs

PayPal - Manager, Data Science

PayPal

San Jose, California, United States (Hybrid)
1 Month ago
Qualcomm - VLSI Design Engineer for Server / Data Center Products

Qualcomm

San Diego, California, United States (On-Site)
1 Month ago
GoTo Group - Data Scientist Intern

GoTo Group

Singapore (On-Site)
3 Weeks ago
ISS Stoxx - Junior Data Analyst

ISS Stoxx

Mumbai, Maharashtra, India (On-Site)
1 Year ago
Varonis  - Applied Data Scientist

Varonis

Morrisville, North Carolina, United States (Hybrid)
4 Weeks ago
Zynga - Senior Data Analyst - Consumer Insights

Zynga

Austin, Texas, United States (On-Site)
2 Months ago
Reality Games - Data Analyst - Monopoly World

Reality Games

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
3 Months ago
Interactive Brokers - Change Analyst – Business Systems Analyst

Interactive Brokers

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
Tide - Lead Data Scientist

Tide

Hyderabad, Telangana, India (Hybrid)
1 Month ago
binance - Data Scientist, Quantitative Trading (NLU/NLP)

binance

Taipei City, Taiwan (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Hyderabad, Telangana, India (On-Site)

Hyderabad, Telangana, India (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

Bengaluru, Karnataka, India (On-Site)

Hyderabad, Telangana, India (On-Site)

London, England, United Kingdom (Hybrid)

Hyderabad, Telangana, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Insight Software

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug