Service Manager

2 Months ago • 3 Years + • Operations

Job Summary

Job Description

The Service Manager at Trek Store Fredericksburg is responsible for the overall operation of the service center. This includes managing workflow, staffing mechanics, and key performance indicators (KPIs) to guarantee exceptional customer experiences. The role involves serving as the primary service advisor, integrating sales and service, and holding the team accountable for Trek's hospitality standards. Responsibilities encompass training, recommending services, managing costs, organizing service orders, maintaining a clean and efficient department, and overseeing bike builds and deliveries. The ideal candidate possesses strong communication, leadership, and planning skills, proactively anticipates shop needs, and continually seeks improvement and development for both teams.
Must have:
  • 3+ years bicycle service experience
  • Excellent communication & leadership
  • Customer service focus
  • Team management & training
  • Workflow optimization
  • Proactive problem-solving
Perks:
  • Flexible company culture
  • Competitive healthcare
  • Paid time off
  • 401k with match
  • ESOP
  • Maternity leave
  • Tuition reimbursement
  • Employee discounts

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Trek Store Fredericksburg


Summary

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

Job Description

What you’ll do As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience. You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues. You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop. This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success. What you’ll bring to the team A positive, pitch-right-in attitude and motivation to help every customer find what they need Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days Great leadership skills and the ability to motivate and develop future leaders Ability to plan effectively and stay a step ahead of your shop’s needs 3+ years of bicycle service center experience A commitment to delivering the best possible experience for every customer An active learning engine and willingness to attend Trek Service classes in Waterloo, WI Proactive approach to staying up to date on industry changes and trends

Compensation Range

Hourly Rate $20.00 - $26.00

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Paid company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Similar Jobs

ByteDance - Senior Software Development Engineer - NoSQL-DocumentDB

ByteDance

Seattle, Washington, United States (On-Site)
5 Months ago
NVIDIA - Web Software Development Intern - 2025

NVIDIA

Shanghai, Shanghai, China (On-Site)
2 Months ago
Blue Yonder - Sr Analyst, ASIS (Workday)

Blue Yonder

Monterrey, Nuevo Leon, Mexico (Remote)
6 Months ago
Activision - Senior AI Designer

Activision

Santa Monica, California, United States (On-Site)
3 Months ago
Trek - Service Manager

Trek

Virginia Beach, Virginia, United States (On-Site)
1 Month ago
Mattel  Inc  - American Girl NYC -Asset Protection Associate (permanent/ptu)

Mattel Inc

New York, New York, United States (On-Site)
3 Months ago
PwC - Consultant Customer Transformation - Secteur Industrie et Services goods | CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
6 Months ago
Fanatics - Warehouse Associate III

Fanatics

Norman, Oklahoma, United States (On-Site)
5 Months ago
Paytm - Operations Lead - AGM/DGM - Enterprise Mid Market

Paytm

Noida, Uttar Pradesh, India (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Epic Games - Rendering Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
3 Months ago
Google - Software Engineer, People with Disabilities

Google

(On-Site)
4 Months ago
NVIDIA - Senior Full-Stack Software Engineer

NVIDIA

Shanghai, Shanghai, China (On-Site)
2 Months ago
Bally's Interactive - Customer Service Supervisor

Bally's Interactive

Jersey City, New Jersey, United States (On-Site)
2 Months ago
ByteDance - Software Development Engineer - Distributed NoSQL Database Systems

ByteDance

Seattle, Washington, United States (On-Site)
3 Months ago
Activision - Principal Engine Programmer

Activision

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
Moon Active - Unity Developer

Moon Active

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
7 Months ago
Flying Bark Productions - Compositing Technical Assistant

Flying Bark Productions

New South Wales, Australia (Hybrid)
1 Month ago
RoofStack - Unity Developer

RoofStack

İstanbul, İstanbul, Türkiye (On-Site)
2 Months ago
WebFX - Expert Advisor: Manufacturing

WebFX

United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Fredericksburg, Virginia, United States

Hasbro - Intern - Brand Marketing, Undergrad (Summer 2025)

Hasbro

Rhode Island, United States (On-Site)
2 Months ago
The Walt Disney Company - Audio Support Engineer/Sys Admin (Disney Entertainment Television)

The Walt Disney Company

Los Angeles, California, United States (On-Site)
4 Months ago
NVIDIA - Network Products Customer Quality Engineer, RMA

NVIDIA

Santa Clara, California, United States (On-Site)
2 Months ago
IGN - Senior Full Stack Software Engineer

IGN

United States (Hybrid)
5 Months ago
Alphasense - Product Specialist, Financial Services

Alphasense

New York, New York, United States (On-Site)
4 Months ago
On Location - Procurement Manager Service Delivery - FIFA World Cup 26™

On Location

New York, New York, United States (Hybrid)
2 Months ago
The Pokemon Company International - Localization Editor II - English (12-Month Fixed-Term Contract)

The Pokemon Company International

Bellevue, Washington, United States (Hybrid)
4 Months ago
Next Level Business Services - Solution Architect

Next Level Business Services

Philadelphia, Pennsylvania, United States (On-Site)
5 Months ago
Paypal - Arbitration Paralegal, Litigation

Paypal

Scottsdale, Arizona, United States (On-Site)
5 Months ago
Next Level Business Services - Salesforce Technical Lead

Next Level Business Services

San Jose, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

HoYoverse - Customer Service - Senior Player Support Specialist (Tier 2)

HoYoverse

Singapore (On-Site)
4 Months ago
Cat Daddy - People Operations Coordinator

Cat Daddy

Kirkland, Washington, United States (On-Site)
1 Month ago
Super - Vertical Operations Intern

Super

Toronto, Ontario, Canada (Remote)
3 Months ago
Tesla - Utilities Specialist - Real Estate Operations

Tesla

North Holland, Netherlands (On-Site)
1 Month ago
Tesla - Training Coordinator - Parts Operations

Tesla

Barcelona, Catalonia, Spain (On-Site)
1 Month ago
Aristocrat Gaming - VP, Field Services

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
1 Month ago
Crunchyroll - Senior Engineering Manager, Payments

Crunchyroll

San Francisco, California, United States (Hybrid)
4 Months ago
Starkflow - Customer Support Associate

Starkflow

Gurugram, Haryana, India (On-Site)
4 Months ago
Tesla - Delivery Supervisor - Hisings Backa, Gothenburg

Tesla

Västra Götaland County, Sweden (On-Site)
1 Month ago
Barracuda Networks  Inc  - Business Systems Analyst

Barracuda Networks Inc

Ontario, Canada (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

California, United States (On-Site)

Edgewater, New Jersey, United States (On-Site)

Portland, Oregon, United States (On-Site)

Albuquerque, New Mexico, United States (On-Site)

Taichung City, Taiwan (On-Site)

Columbia, Maryland, United States (On-Site)

United States (Remote)

Haryana, India (On-Site)

Waterloo, Wisconsin, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug