Social Analytics and Escalations Manager, YouTube Operations

About the job

As a member of the Global Communications & Public Affairs team, you will work cross-functionally to help communicate with journalists and other thought leaders; devise specific communications materials and campaigns based on understanding of journalists' interests; engage in face-to-face meetings with commentators and other opinion formers; develop print and web-based material supporting these campaigns; and counter misinformation that might interfere with our business and ability to serve our users. We're looking for great communicators who can understand complex issues and explain them in person and also via well written, simple blog posts, FAQs, video scripts and more.

As a manager, you'll be responsible for a product area externally, or an executive or functional group internally. You'll act as a strategic partner, thoughtfully piecing together pitch ideas or weaving related materials into the larger business picture.

In this role, you will be a critical member of our global Social and Community team, enabling 24x7 crisis communications and reporting. You will leverage advanced social listening tools (Brandwatch, Sprinklr, etc.) to monitor, analyze, and report on emerging issues, brand escalations, and new product features. You will provide strategic insights to inform executive decisions and product/policy changes. This role requires expertise in social media analytics, crisis management, and executive communication, with a commitment to maintaining brand reputation and ensuring timely incident resolution, including participation in an on-call weekend rotation for P0 incidents.