Solution Area Specialists - Support Solutions

1 Month ago • 3-4 Years • Business Development

Job Summary

Job Description

This role focuses on generating and closing Microsoft Enterprise Unified Support opportunities. The Solution Area Specialist will develop deep business acumen across Microsoft's product portfolio, hone solution sales and networking capabilities, and lead consultative customer conversations. Responsibilities include sales execution, business value selling, collaboration, and innovation. The specialist will orchestrate virtual teams, assess customer needs, develop strategies, propose tailored solutions, and lead sales orchestration to drive deal closure. Technical expertise in leading BDM and ITDM conversations and acting as a subject matter expert is required. The role also includes prospecting, qualifying, solutioning, and closing business, managing end-to-end sales, ensuring customer satisfaction, and applying innovative viewpoints during client interactions. The specialist will inform the Go-To-Market (GTM) strategy and champion customer asks and escalations.
Must have:
  • 4+ years technology sales or account management experience OR Bachelor's degree + 3+ years experience
  • Lead consultative customer conversations
  • Sales execution and business value selling
  • Proactive deal closure and stakeholder alignment
  • Technical expertise in BDM and ITDM conversations
Good to have:
  • Industry-specific knowledge (healthcare, education, etc.)
  • Experience with Microsoft products and services

Job Details

Overview

Do you want to be a part of a transformational sales team that is revolutionizing the way we sell our services?  We are looking for professional sellers who are innovative thinkers with informal leadership skills that work well within teams with competing priorities to achieve a common objective. 

A Support Solution Area Specialist focuses on generating and qualifying leads, drives, and closes Microsoft Enterprise Unified Support opportunities, and remains engaged with our customers to ensure they are supported throughout all stages of their product lifecycles. Support Solution Area Specialists leverage Microsoft’s more than 20 years of expertise with input from enterprise customers worldwide to provide a tailored cloud services model that drives impact across our customers’ Microsoft investment.

As a Support Solution Area Specialist, you will develop deep business acumen across Microsoft’s portfolio of products and services and hone your solution sales and networking capabilities by leading consultative customer conversations and collaborating on the planning, orchestration, and execution of end-to-end cross-sell and up-sell opportunities with internal, external, and partner stakeholders. 

You will be responsible for sales execution and sales excellence, business value selling, scaling and collaboration and innovation and capability growth. As a Support Solution Area Specialist Global Black Belt, you will develop deep business acumen across Microsoft’s portfolio of products and hone your solution sales and networking capabilities by leading consultative customer conversations and collaborating on the planning, orchestration, and execution of end-to-end cross-sell and up-sell opportunities with internal, external, and partner stakeholders.

Qualifications

  • 4+ years of technology-related sales or account management experience
  • OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 3+ years of technology-related sales or account management experience
  • OR equivalent experience
 

Responsibilities

  • You will orchestrate a virtual team and assess customer needs to develop strategies that proactively build a stakeholder network to accelerate and close opportunities, drive a robust deployment, and remove blockers to consumption.
  • You will propose the proper solution tailored to the customer’s specific needs through an understanding of your customers’ business and technology priorities, governance, decision making and budgetary processes as they apply to each relevant customer’s business decision makers.
  • You will lead sales orchestration to proactively drive deal closure by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with partners.
  • Technical Expertise: You will lead BDM and ITDM conversations, share best practices and key competitor knowledge across solution areas acting as a subject matter expert to inform decisions on pursuit or withdrawal.​
  • You will be responsible for prospecting, qualifying, solutioning and closing business in your assigned territory. You will manage the end-to-end sales including ensuring continuous engagements to ensure customer satisfaction and business value around delivery success of your assigned territory through intentional selling driven by customer research; account planning; compete planning; risk planning; outcome-based & business value selling; and forecasting and pipeline management to pursue high-potential customers and manage Unified solutions across the organization.
  • You will apply and encourage an innovative point of view during client interactions to identify new opportunities, grow client capabilities, and guide sellers and customers through a specific focus on knowledge of a specific industry or industries (e.g., healthcare, education, technology, finance) including trends, competition, etc. to establish point of view. Additionally, you will inform the Go To Market (GTM) strategy for solution sales motions and champion customer asks, blockers and escalations to progress deals faster into closure.

 

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