Solutions Architect

1 Year ago • 5-10 Years • Devops

Job Summary

Job Description

Sprinklr is seeking a Solutions Architect to join their team. In this role, you will educate prospects and customers on the Sprinklr platform and its integrations, work with sales teams to deliver value propositions and product demonstrations, and engage in integration and API discussions. You will also act as a key contact for creating and presenting content, identifying new client opportunities, and collaborating with engineering and product teams. The position requires travel and participation in company and customer events. The ideal candidate will have 5-10 years of presales experience, preferably in enterprise software with a focus on extensibility, and experience in customer-facing roles. Familiarity with SaaS and cloud architecture, strong technical and business acumen, leadership capabilities, and excellent communication and presentation skills are essential.
Must have:
  • 5-10 years presales experience
  • 5+ years customer-facing enterprise software experience
  • Familiarity with SaaS and cloud architecture
  • Strong technical and business acumen
  • Leadership capabilities
  • Excellent communication and presentation skills
Good to have:
  • Experience with extensibility
  • Experience positioning CRM, service, commerce, or marketing automation tools
  • Understanding of platform integration technical aspects
  • Experience in Voice, Contact Center, Telephony, CCaaS, CPaaS
  • Experience in social media technology
  • Ability to work in dynamic environments with ambiguity
Perks:
  • Comprehensive health plans
  • Leading well-being programs
  • Financial protection
  • Daily meditation breaks
  • Virtual fitness
  • Access to Headspace
  • Continuous learning opportunities with LinkedIn Learning

Job Details

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Solutions Architects at Sprinklr are seasoned technologists with enterprise SaaS experience across a portfolio of business technologies that may include CRM, sales, service, commerce and marketing automation. Solutions Architects are able to articulate how Sprinklr can integrate and enhance a customer’s existing software ecosystem to tell a more cohesive story about the customer journey.

Sprinklr Solutions Architecture team members can quickly build trust and earn credibility by conveying their knowledge of technology and industry. The Solution Architecture team should also excel at presenting these competencies to a variety of stakeholders, from IT to senior executives at the C-level.

The Solution Architecture team should understand the nuances of how Sprinklr APIs can connect with other platforms, and be comfortable reviewing technical documentation to derive what is and isn’t possible. Whiteboarding customer journeys should be second nature. The Solution Architecture team works closely with Sales, Solution Consulting and Field teams to maximize opportunities by understanding customer needs, envisioning a future state, and helping customers get there

Main Responsibilities:

● Work directly with prospects and customers to educate them on the full functionality of the Sprinklr platform and integrations

● Engage with the Sales Teams in your assigned region(s) to deliver our value propositions, product demonstrations and RFPs

● Engage in integration and API discussions centered around extending core offering into enterprise wide solution

● Act as key contact in creation, presentation, demonstration and maintenance of scalable content specific to sales efforts

● Help identify and research opportunities on new/existing clients

● Collaborate with Engineering and Product teams to further build a best in class platform solution (APIs, Integrations, etc.) that the Solution Architecture team can inspire and sell into clients

● Contribute to the development of your own and your team’s technical acumen ● Proactively engage in the strategic development of the SA organization by initiating and leading projects to further team development, organizational structure, product offering, technical training, etc.

● Frequent travel and participation in company events and customer-facing meetings

Desired Skills and Experience:

● 5-10 years of presales experience, ideally with a focus on extensibility

● 5+ years experience in a customer facing role in enterprise software company, ideally with direct experience positioning crm, service, commerce or marketing automation tools

● Familiarity with SaaS and cloud architecture patterns

● Deep understanding of both the technical aspects of platform integration as well as the business acumen to tell a story about why it matters

● Proven track record of leadership capabilities across teams and projects

● Ability to present and effectively communicate to customers and team members

● Excellent written, communication and presentation skills

● Experience in Voice, Contact Center, Telephony, CCaaS, CPaaS preferred but not required

● Experience in social media technology preferred but not required

● You love working in a dynamic environment where ambiguity is common...and can effectively speak to both technical and non-technical partie

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to create unified experiences that make customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

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About The Company

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.

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