Store Manager

2 Months ago • All levels • Operations

Job Summary

Job Description

The Store Manager at Trek in St. Albans, Hertfordshire, England is responsible for the overall store performance, including sales, staff management, merchandising, and operations. Key responsibilities encompass achieving sales goals, leading a team in providing world-class customer service, implementing staff training (sales, merchandising, POS systems, product knowledge), managing store merchandising and supplies, and handling HR functions such as interviewing, onboarding, scheduling, and discipline. The ideal candidate is a top performer with a passion for cycling and a commitment to delivering exceptional customer experiences.
Must have:
  • Achieve sales goals
  • Lead and train staff
  • Manage store operations
  • Handle HR functions
  • Excellent customer service
Perks:
  • Amazing benefits
  • Opportunities for growth

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

Financial performance = 50%

  • Actively work the sales floor, interacting with customers and employees to achieve the store’s sales goals.
  • Be one of the top two (2) sales people in the store. Lead all staff in world-class customer service to deliver on all financial goals of the organization.
  • Participate in the annual budgeting process, quarterly/monthly financial review meetings, and other meetings as necessary.

Staff performance = 25%

  • Organize, implement, and validate staff training. Training areas include sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
  • Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation.
  • Conduct a bi-weekly leadership meeting with Service Lead, Sales Lead, and Inventory Lead to review the past two weeks performance as well as plan for future weeks.

Store merchandising and operations = 15%

  • Participate in store merchandising to ensure a professional, accessible, and inviting shopping experience—this includes sorting, straightening, arranging fixtures, and setting up feature displays.
  • Monitor store supplies and ordering or purchasing additional supplies as needed.
  • Responsible for exporting daily files into QuickBooks at least once per week.

Human resources = 10%

  • Actively take part in all aspects of human resources and staffing within the store, including interviewing potential employees, completing new-hire paperwork, creating schedules, and implementing discipline.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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