Supervisor Technical Support – Residential Products

2 Months ago • 2 Years + • Miscellaneous

Job Summary

Job Description

Supervises a technical support team assisting electricians with installing and operating residential energy products. Responsibilities include ensuring team performance meets deadlines and SLAs, maintaining product knowledge, managing phone and ticketing queues, conducting performance evaluations, hiring and training, providing employee guidance, resolving end-user escalations, collaborating with other departments, creating knowledge base articles, and assessing staff experience. Requires 2+ years of relevant technical experience, preferably in renewable energy and battery technology, and prior management experience. Excellent communication and team leadership skills are essential.
Must have:
  • 2+ years Electrical/Energy/Electronic experience
  • Technical support or call center experience
  • Management/team lead experience
  • Excellent communication skills
  • Team leadership and coaching abilities
Good to have:
  • Renewable energy and battery background
  • Additional language proficiency

Job Details

What to Expect
We are looking for qualified, talented individuals to supervise our growing technical support team. This team is responsible for assisting electricians with installing and operating our products across the region. Our aim is to have the best products on the market, and deliver industry-leading technical support and customer service. The ideal candidates will have both technical acumen and a proven track record of managing multiskilled teams of engineers / technicians / specialists. If you are passionate about sustainable energy and driven to exceed partner and customer expectations, this may be the role for you. The team and this role are based in Amsterdam.
What You’ll Do
  • Supervise high-profile, support delivery teams to provide effective solutions, meet deadlines and quotas, and ensure SLAs are met on time with precision and quality performance
  • Maintain in-depth knowledge of company products, complex databases, and high-level technical processes
  • Ensure coverage of phone and ticketing queues where agent responsibilities include analysing, diagnosing, escalating, and troubleshooting issues
  • Continuously evaluate day-to-day performance of direct reports for accuracy, process adherence, and compliance
  • Formulate performance improvement plans and make termination decisions as necessary
  • Conduct interviews, hire, and train new employees
  • Provide guidance for employees on policies and procedures
  • Keep overview of end-user escalations and see them through until resolution is achieved.
  • Closely interact with sales, engineering and other technical leaders to share knowledge and establish interdepartmental processes
  • Create new knowledge base articles and update them as processes evolve
  • Assess and refine the staff experience to maximise efficiency while maintaining a high level of positive motivation
  • Evaluate escalated issues with installed residential energy products and work in a creative, pro-active manner to resolve
What You’ll Bring
  • 2 years Electrical, Energy or Electronic background related technical experience
  • Work experience in technical support or call centre environment within renewable energy and battery background preferred
  • Previous experience in a management / team lead / supervisor role
  • Ability to work on multiple priorities with steady composure while under pressure in a deadline driven environment
  • Exceptional written and oral communication skills
  • Ability to coach and lead a successful team
  • Establish and maintain an encouraging and cooperative working environment
  • Flexible schedule and availability for assisting team members
  • Proficiency in English (any additional language is a bonus)
  • Willingness to learn about new and innovative technologies

Similar Jobs

Vidsy - Creative

Vidsy

Toronto, Ontario, Canada (Hybrid)
6 Months ago
Google - Analytical Lead, Large Customer Sales

Google

Buenos Aires, Buenos Aires, Argentina (On-Site)
1 Week ago
ION - Pen Tester, Italy

ION

Italy (Hybrid)
6 Months ago
WebFX - Inbound Sales Specialist

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
6 Months ago
Tesla - Service Technician Apprenticeship

Tesla

South Holland, Netherlands (On-Site)
2 Months ago
Tesla - Service Technician Apprenticeship

Tesla

Utrecht, Utrecht, Netherlands (On-Site)
2 Months ago
Tesla - Automotive Technician/Mechatronics Technician

Tesla

Upper Austria, Austria (On-Site)
2 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

West Drayton, England, United Kingdom (On-Site)
2 Months ago
Tesla - Parts Advisor

Tesla

Flanders, Belgium (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

WongDoody - Office Manager

WongDoody

Seattle, Washington, United States (Hybrid)
4 Weeks ago
Trend Micro - Senior Software Development Engineer

Trend Micro

Manila, Metro Manila, Philippines (Hybrid)
6 Months ago
Canva - Senior Frontend Engineer - Apps API Platform

Canva

Auckland, Auckland, New Zealand (Remote)
4 Weeks ago
Windranger Labs - Finance Manager

Windranger Labs

(Remote)
4 Weeks ago
Microsoft - Engineering Manager

Microsoft

Mountain View, California, United States (Hybrid)
1 Month ago
Microsoft - Member of Technical Staff, Infrastructure Engineer

Microsoft

Mountain View, California, United States (Hybrid)
1 Month ago
Pipeworks - QA Tester

Pipeworks

Eugene, Oregon, United States (Hybrid)
1 Month ago
Snail Games - Business Development Manager

Snail Games

Beverly Hills, California, United States (On-Site)
2 Months ago
Scopely - Senior Producer, Incidents - Monopoly GO!

Scopely

Barcelona, Catalonia, Spain (Remote)
1 Month ago
Ubisoft - Game Designer

Ubisoft

Abu Dhabi, Abu Dhabi, United Arab Emirates (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in North Holland, Netherlands

Tesla - Environmental Commodities Trading Analyst

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Google - Environmental Health and Safety Program Manager, Supply Chain

Google

Amsterdam, North Holland, Netherlands (On-Site)
1 Week ago
PwC - Manager - Assurance Corporate Reporting Services

PwC

Amsterdam, North Holland, Netherlands (On-Site)
6 Months ago
Tesla - Sales Advisor

Tesla

Goes, Zeeland, Netherlands (On-Site)
2 Months ago
PwC - Senior Associate Deals - Corporate Tax

PwC

Amsterdam, North Holland, Netherlands (On-Site)
6 Months ago
Team Liquid - Senior Back End Engineer, EU

Team Liquid

Utrecht, Utrecht, Netherlands (Hybrid)
1 Month ago
Team Liquid - Senior Creative Director, Liquid Media, EU

Team Liquid

Utrecht, Utrecht, Netherlands (Hybrid)
1 Month ago
Google - Industry Head, Retail

Google

Amsterdam, North Holland, Netherlands (On-Site)
6 Days ago
Tesla - Used Car Sales Advisor

Tesla

The Hague, South Holland, Netherlands (On-Site)
2 Months ago
PwC - Manager Digital Transformation - Oracle Technology

PwC

Amsterdam, North Holland, Netherlands (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Miscellaneous Jobs

Tesla - Service Technician Apprentice

Tesla

Saint-Ouen-sur-Seine, Île-de-France, France (On-Site)
2 Months ago
The Walt Disney Company - Carpenter

The Walt Disney Company

Anaheim, California, United States (On-Site)
2 Months ago
Tesla - Construction Project Scheduler Internship

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Tesla - Automotive Mechatronics Technician Apprenticeship (High-Voltage)

Tesla

Baden-Württemberg, Germany (On-Site)
2 Months ago
Tesla - Field Service Technician, Electrical Engineering, Innsbruck

Tesla

Tyrol, Austria (On-Site)
2 Months ago
Tesla - Automotive Technician/Mechatronics Technician

Tesla

Dornbirn, Vorarlberg, Austria (On-Site)
2 Months ago
Tesla - Automotive Technician - Tampere (Lempäälä)

Tesla

Pirkanmaa, Finland (On-Site)
2 Months ago
Tesla - Automotive Mechatronics Technician

Tesla

Kressbronn Am Bodensee, Baden-Württemberg, Germany (On-Site)
2 Months ago
Tesla - Service Technician / Automotive Mechanic

Tesla

London, England, United Kingdom (On-Site)
2 Months ago
Nordcurrent - Gaming Technical Assistant (Help Desk)

Nordcurrent

Vilnius, Vilnius County, Lithuania (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug