Support Engineer (Oracle PL/SQL & Java)
Job Summary
Job Description
This remote position requires a Support Engineer with 5+ years of experience in Oracle PL/SQL and Java. Responsibilities include providing first- and second-level technical support, diagnosing and resolving issues, developing and maintaining PL/SQL scripts and Java applications, collaborating with international clients, maintaining documentation, and working with cross-functional teams. The ideal candidate will possess strong problem-solving skills, excellent communication skills, and experience in the insurance domain. Knowledge of Git, Jira/ServiceNow, and Linux/Unix is beneficial.
Must have:
- 5+ years Oracle PL/SQL & Java exp.
- Insurance domain experience
- Strong problem-solving skills
- Excellent communication (English)
- Technical support & development
- Client communication & collaboration
Good to have:
- REST APIs or web dev frameworks
- Oracle or Java certifications
- Experience in international support
13 skills required
Job Details
This is a remote position.
Job Description: Support Engineer (Oracle PL/SQL & Java)
• Position: Support Engineer
• Experience: 5+ years
• Location: Remote (India-based)
About the Role: We are seeking a skilled and motivated Support Engineer with expertise in Oracle PL/SQL and Java. The ideal candidate will have strong problem-solving skills, a proactive attitude, and the ability to communicate effectively in English.
Key Responsibilities:
1. Technical Support:
a. Provide first- and second-level support for applications using Oracle PL/SQL and Java.
b. Diagnose, troubleshoot, and resolve technical issues efficiently to minimize downtime.
c. Analyze system logs, identify root causes, and propose long-term solutions.
2. Development and Maintenance:
a. Develop and maintain PL/SQL scripts, stored procedures, and Java-based applications to meet client requirements.
b. Perform bug fixes, code reviews, and ensure the quality of deliverables.
3. Client Communication:
a. Liaise with international clients in English.
b. Collaborate with stakeholders to gather and clarify requirements, provide updates, and manage expectations.
4. Documentation and Reporting:
a. Maintain detailed documentation for configurations, changes, and issue resolutions.
b. Prepare reports on support activities and system performance as required.
5. Collaboration:
a. Work closely with cross-functional teams, including developers, testers, and project managers, to deliver seamless support.
b. Participate in regular team meetings to share insights and improve processes.
Required Skills and Experience:
1. Technical Expertise:
a. 5+ years of experience working with Oracle PL/SQL development, including stored procedures, triggers, and performance tuning.
b. Proficiency in Java development, including experience with Java frameworks and tools.
2. Domain Knowledge:
a. Experience in the insurance domain is required, with a good understanding of insurance workflows and processes.
3. Language Skills:
a. Fluency in English is mandatory (spoken and written).
4. Problem-Solving:
a. Strong analytical skills with the ability to troubleshoot complex issues.
b. Experience with debugging, log analysis, and system monitoring tools.
5. Tools and Technologies:
a. Familiarity with version control systems like Git.
b. Experience with ticketing systems like JIRA, ServiceNow, or similar.
c. Basic knowledge of Linux/Unix commands is a plus.
6. Soft Skills:
a. Excellent interpersonal and communication skills.
b. Ability to work independently in a remote setup while being a strong team player.
c. Time management and multitasking capabilities.
Preferred Qualifications:
• Prior experience in an international support environment.
• Knowledge of additional technologies, such as REST APIs or web development frameworks, is advantageous.
• Certification in Oracle or Java-related domains is a plus.
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