Technical Account Manager
Job Summary
Job Description
The Technical Account Manager at Varonis is the primary customer contact, ensuring data protection and acting as the first line of defense. Responsibilities include onboarding customers, providing ongoing support and proactive health checks, delivering training and best practices, preparing quarterly business reviews, identifying upsell opportunities, developing expertise in Varonis products and client security ecosystems, collaborating on renewals, serving as the primary technical contact, advocating for customer feedback, engaging with various organizational levels, resolving technical issues, and creating knowledge base content. The role requires strong technical acumen, excellent customer service, and communication skills. The ideal candidate will have experience in a customer-facing role within cloud, cyber security, or data security & privacy, along with familiarity with Windows OS and enterprise IT systems.
Must have:
- Data protection expertise
- Customer onboarding & support
- Proactive health checks & training
- Quarterly business reviews
- Upsell opportunity identification
- Technical issue resolution
- Windows OS knowledge
- Excellent communication skills
3 skills required
Job Details
Description
Job Title: Technical Account Manager
Location: East Coast Time Zone
Summary
Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.
Responsibilities
- Ensure data is protected from insider threats, cyber-attacks, and policy violations
- Onboard Customers to Varonis platforms and deliver on-going value and support
- Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
- Prepare and deliver quarterly business and blast radius reviews
- Alongside Sales, identify and champion upsell opportunities
- Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
- Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
- Serve as primary technical contact and augment our support and engineering teams
- Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
- Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
- Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
- Escalate customer issues to management when appropriate
- Create knowledge base content to capture new learning for customer and internal reuse.
Requirements
- Bachelor’s Degree or equivalent experience
- 4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
- Experience working with Windows OS
- Knowledge of enterprise IT, cloud, and security technologies
- Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
- Excellent in communication, written and verbal
- Proven problem-solving abilities
- Commitment to customer success
- Proven success in contributing to a team-oriented environment.
- Sales oriented.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Excellent communication (written and oral) and interpersonal skills.
- Up to 25 % travel
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
#LI- Remote
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